Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to achieve goals and assist others in improving their quality of life.
Hi, I’m
Jaime Norell
Chandler,AZ
Summary
Overview
10
years of professional experience
Work History
Verizon Wireless
Senior Corporate Trainer
04.2019 - 09.2024
Job overview
- Increased employee engagement with customized learning solutions that catered to different learning styles and preferences.
- Promoted a positive learning culture by consistently providing feedback and recognition to employees demonstrating outstanding performance in training sessions or on-the-job application of learned skills.
- Facilitated cross-functional collaboration by conducting team-building workshops and exercises.
- Improved communication skills among employees through interactive workshops focused on active listening, empathy, and conflict resolution techniques.
Verizon Wireless
Operations Analyst
06.2018 - 04.2019
Job overview
- Reported high level of data quality metrics to staff and management and made recommendations for process improvements.
- Streamlined communication processes for improved customer experiences and increased overall satisfaction.
- Optimized operational efficiency by analyzing and streamlining processes.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
Verizon Wireless
Customer Service Supervisor
10.2014 - 06.2018
Job overview
- Drove team success in performance metrics through coaching and development.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
Education
Strayer University
Master of Business Administration (M.B.A.) from Human Resources Management
06.2014
University Overview
Ashford UniversitySan Diego, CA
Bachelor of Arts from Psychology
06.2008
University Overview
Skills
- Time Management
- Teamwork and Collaboration
- Virtual Training
- Interpersonal Communication
- Coaching and Development
- Leadership Development
- Adaptability and Flexibility
- Effective Communication
Timeline
Senior Corporate Trainer
Verizon Wireless
04.2019 - 09.2024
Operations Analyst
Verizon Wireless
06.2018 - 04.2019
Customer Service Supervisor
Verizon Wireless
10.2014 - 06.2018
Strayer University
Master of Business Administration (M.B.A.) from Human Resources Management
Ashford University
Bachelor of Arts from Psychology