Jaime Padin
Service Desk Analyst
Homestead,FL
Summary
IT professional with a strong foundation in technical support and a keen interest in leveraging data to drive business insights. Experienced in providing comprehensive IT support to diverse user bases, coupled with a proactive approach to acquiring and applying technical skills. Certified in AWS Solutions Architect with proficiency in SQL. Excellent communication skills, adept at collaborating with stakeholders at all levels.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Service Desk Analyst I
Noven Pharmaceuticals
12.2022 - Current
- Provided technical support for approximately 400 onsite and remote users, ensuring smooth IT operations.
- Managed user accounts in cloud enterprise content management platform, demonstrating proficiency in data management and access control.
- Proactively created and maintained knowledge-based articles to empower users and enhance internal documentation.
- Participated in IT projects as needed, providing valuable input from a service desk perspective to ensure seamless integration with existing systems.
IT Technician
Ultra Electronics
05.2021 - 09.2022
- Provided first-tier support for over 130 employees, ensuring efficient IT operations.
- Collaborated with several teams to implement corporate IT changes and educate users on system usage, showcasing adaptability and communication skills.
- Managed daily hard drive backups and ensured compliance with ITAR and Export Control laws, emphasizing attention to detail and regulatory compliance.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
Research Assistant
FIU College of Law
11.2016 - 04.2020
- Conducted research and built spreadsheets, demonstrating strong analytical and organizational skills.
- Assisted in administering FIU College of Law events, showcasing communication and coordination abilities.
Education
Bachelor of Arts - International Relations
Florida International University
Miami, FL04.2020
Skills
M365/Active Directory
Certification
Comptia A+
Timeline
Service Desk Analyst I
Noven Pharmaceuticals
12.2022 - Current
IT Technician
Ultra Electronics
05.2021 - 09.2022
Research Assistant
FIU College of Law
11.2016 - 04.2020
Bachelor of Arts - International Relations
Florida International University
Comptia A+
AWS Certified Solutions Architect
Security +
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