Jaime Parker
BLUFF DALE,TX
Summary
Dedicated customer service representative focused on enhancing customer satisfaction and upholding company standards
Overview
1
1
Certification
20
20
years of professional experience
Work History
Tier 1 Remote Technical Support Advisor
Conduent
Austin, Texas
10.2025 - Current
- Delivered troubleshooting support for software and hardware issues, enhancing client satisfaction.
- Guided clients on product features and best practices, improving user experience.
- Facilitated customer navigation of technical processes, ensuring swift resolution of inquiries.
- Escalated complex issues to senior advisors for thorough investigation and resolution.
- Ensured compliance with corporate security policies at all times.
- Maintained detailed documentation of all work performed in case notes.
Life Insurance Broker
Symmetry Financial Group
Bluff Dale, Texas
09.2024 - 10.2025
- Assisted clients in selecting appropriate life insurance policies based on individual needs.
- Educated clients on policy features, benefits, and claims processes effectively.
- Provided ongoing support to clients during policy renewals and changes in coverage.
- Utilized CRM systems to manage client information and track communication effectively.
- Attended training sessions to enhance product knowledge and sales techniques regularly.
- Processed applications for new life insurance policies in accordance with established procedures.
- Maintained accurate records of all transactions pertaining to life insurance policies.
Life Insurance Agent Remote
American Income Life Insurance Company
Aurora, Colorado
04.2024 - 09.2024
- Facilitated telephone-based policy sales and contributed to underwriting activities.
General Manager
Rent A Center Warehouse & Retail Store
Granbury, Texas
10.2006 - 01.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations of warehouse and retail environments.
- Oversaw staff training and development programs for team members.
- Implemented inventory management systems to enhance stock accuracy.
- Coordinated customer service efforts to resolve issues promptly.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Facilitated regular team meetings to promote communication and collaboration.
- Ensured compliance with company policies and safety regulations.
Education
High School Diploma -
Tolar High School
Tolar, TX05-1995
Skills
- Technical troubleshooting
- Technical support
- Remote support
- Hardware diagnostics
- Software installation
- CRM utilization
- Customer relationship management
- Product education
- Problem solving
- Client satisfaction focus
- Customer service
- Effective communication
- Technical training
- Appointment scheduling
Certification
- Texas Department of Insurance
Accomplishments
- Center of Excellence Manager
- Perform to Win Manager
Timeline
Tier 1 Remote Technical Support Advisor
Conduent
10.2025 - Current
Life Insurance Broker
Symmetry Financial Group
09.2024 - 10.2025
Life Insurance Agent Remote
American Income Life Insurance Company
04.2024 - 09.2024
General Manager
Rent A Center Warehouse & Retail Store
10.2006 - 01.2024
High School Diploma -
Tolar High School