Summary
Overview
Work History
Education
Skills
Timeline
Generic
Margrett MCBay

Margrett MCBay

Foley,AL

Summary

Capable Advisor experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems.

Overview

9
9
years of professional experience

Work History

Tier 1 Technical Support Advisor

SITEL Worldwide
Foley, AL
02.2021 - Current
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Assessed customer issues to determine appropriate troubleshooting methods for remediation.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

General Manager

Dominoes Pizza
Robertsdale, AL
07.2017 - 05.2019
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.

Private Caregiver

Self Employed Services
Fairhope, AL
02.2015 - 07.2017
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Improved patient outlook and daily living through compassionate care.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Monitored vital signs and medication use, documenting variances and concerning responses.

Education

BBA - Health Management And Clinical Assistance

Strayer University
Washington, DC
05.2024

Skills

  • Customer support needs assessment
  • Technical troubleshooting
  • Service desk support
  • Call center experience
  • Problem resolution

Timeline

Tier 1 Technical Support Advisor

SITEL Worldwide
02.2021 - Current

General Manager

Dominoes Pizza
07.2017 - 05.2019

Private Caregiver

Self Employed Services
02.2015 - 07.2017

BBA - Health Management And Clinical Assistance

Strayer University

Similar Profiles

CREATE PROFILE
Margrett MCBay