Summary
Overview
Work History
Education
Skills
Timeline
Timontré Thompson

Timontré Thompson

Browns Summit,NC

Summary

Experienced in customer service, technical support, and logistics, I bring a strong background as a Technical Support Advisor. With a proven track record in efficiently resolving issues and ensuring customer satisfaction, I have expertise in IT support, dispatching, and warehouse management. My commitment is delivering exceptional support and effective solutions for customers.

Overview

7
7
years of professional experience

Work History

Tier 1 Technical Support Advisor

Concentrix
04.2023 - 09.2024
  • Resolved customer issues efficiently, meeting average handle time requirements
  • Maintained high standards of quality and ensured complete customer satisfaction
  • Collaborated with team members to share best practices and improve overall service quality.
  • Assisted in reducing support ticket backlog by efficiently handling high volumes of daily requests.
  • Reduced escalations to Tier 2 support by utilizing extensive product knowledge and problem-solving skills.

Dispatcher/Customer Service Representative

CRST The Transportation Solution, Inc.
03.2022 - 03.2023
  • Ensured smooth operations and timely deliveries
  • Directed dispatching, routing, and tracking of 15+ fleet vehicles.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Pawn Broker/Sales Associate

First Cash
08.2021 - 02.2022
  • Bought merchandise of value and made loans using tangible property as collateral
  • Managed storefront operations and resold collateral pieces
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.

Order Puller

Harris Teeter Distribution
01.2020 - 07.2021
  • Picked products in a warehouse and prepared them for customer orders
  • Checked each order for completeness and accuracy.
  • Contributed to warehouse space optimization by organizing storage areas for easy access and minimal errors during order pulling.

Cart Attendant

Sam’s Club
02.2018 - 07.2019
  • Retrieved shopping carts from parking lots and supported store employees
  • Cleared parking lot of litter and foreign debris.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Periodically disinfected carts preventing spread of disease.
  • Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
  • Removed broken and unserviceable carts from inventory for repair.

Event Specialist

Advantage Solutions
11.2017 - 04.2018
  • Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
  • Interfaced with clients to understand event objectives.
  • Managed event logistics and operations.
  • Negotiated and worked with venues and vendors to carry out event objectives.
  • Analyzed post-event feedback, implementing improvements based on insights gained for future success rates of the events organized.

Education

Diploma -

Ben L Smith High School, Greensboro, NC
06-2017

Skills

  • Remote support proficiency
  • Customer relationship management
  • Warehouse operations oversight
  • Customer service
  • Operating systems
  • Software knowledge
  • Ticket management
  • Security awareness
  • Event planning
  • Project management
  • Scheduling
  • Time management

Timeline

Tier 1 Technical Support Advisor - Concentrix
04.2023 - 09.2024
Dispatcher/Customer Service Representative - CRST The Transportation Solution, Inc.
03.2022 - 03.2023
Pawn Broker/Sales Associate - First Cash
08.2021 - 02.2022
Order Puller - Harris Teeter Distribution
01.2020 - 07.2021
Cart Attendant - Sam’s Club
02.2018 - 07.2019
Event Specialist - Advantage Solutions
11.2017 - 04.2018
Ben L Smith High School - Diploma,

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Timontré Thompson