Jaime Perez
Orlando,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Security Officer
Glenwood Resource Center
New York, New York
01.2022 - 01.2024
- Developed and enforced security policies, procedures, and protocols to protect confidential information.
- Maintained team compliance with professionalism guidelines and security team standards.
- Monitored physical access to the premises, ensuring that only authorized personnel were allowed entry.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Recorded required data for incident reports and files.
- Implemented an incident response process to ensure timely resolution of security issues.
- Strengthened emergency preparedness and immediate responses while commanding oversight and maintenance of safety inventory and equipment.
- Evaluated daily activity, incidents and irregularities and recorded equipment and property damage, theft, and presence of unauthorized persons.
- Executed daily operation s of Customer Service.
- Handling and logging incoming and outgoing packages.
- Monitored traffic of tenants and visitors in and outside of building.
Security Officer/Doorman
Watchguard24/7
New York, New York
09.2020 - 01.2024
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored private school grounds.
- Logged names of visitors in and out of building.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Executed daily operations of accepting packages from Fedex, UPS, USPS, etc and logging in packages for residential tenants.
- Received, sorted and delivered luggage and groceries.
- Successfully handled food orders for tenants and notified tenants when delivered.
- Responsible for safety of residential while in building and/or school grounds.
Security Officer
Securitas Security Services USA
New York, New York
04.2018 - 03.2020
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensured security of doors, windows and gates.
- Trained in areas of Security, making sure safety of employees and visitors from premises, using force when necessary.
- Circulated among visitor's, patrons and employees to preserve order and protect property.
- Call police and fire departments in cases of emergency, such as fire and presence of unauthorized persons.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Successfully handled daily activities of handling a safe atmosphere.
- Patrolled site.
Security/Concierge
Securitas USA/Europa Condominum
New York, New York
08.2000 - 04.2018
- Handled mail and package deliveries, keeping items secure.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Directed incoming calls and messages to appropriate staff or residents.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Answered guest questions regarding local area, facilities and amenities.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Maintained guest privacy and building reputation by keeping information confidential.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Developed strong relationships with key partners in order to ensure smooth operations between building.
- called and managed taxi services when needed by tenants and visitors.
- Structured and maintained a clean atmosphere in elevators and lobby.
- Shoveled snow and clear pathways for tenants and visitors.
Education
Certificate - Security
Radiant Training And Consulting School
New York, NY01-2022
Certificate of Fire Guard (F-01) - Fire Prevention And Safety Technology
32BJ Training
New York, NY01-2020
Skills
- Identification Verification
- Monitoring safety of building
- Customer Service
- Maintaining cleanliness of residual building
- Logging in and outgoing packages and mail
Certification
- Security 8 hour courses
- Fire Guard (F-01)
Languages
Spanish
Professional
References
References available upon request.
Timeline
Security Officer
Glenwood Resource Center
01.2022 - 01.2024
Security Officer/Doorman
Watchguard24/7
09.2020 - 01.2024
Security Officer
Securitas Security Services USA
04.2018 - 03.2020
Security/Concierge
Securitas USA/Europa Condominum
08.2000 - 04.2018
Certificate - Security
Radiant Training And Consulting School
Certificate of Fire Guard (F-01) - Fire Prevention And Safety Technology
32BJ Training