Jaime Pollack
Scottsdale,AZ
Summary
Client-focused Sales and Account Manager with 20 years of equine experience in the animal health and retail industry. Focus includes detailed key account customer service, marketing, product placement and positioning, vendor/distributor relations and maintaining a high level of understanding of industry standards and trends.
Overview
30
30
years of professional experience
Work History
Inside Sales Manager
Patterson Veterinary Supply
03.2018 - Current
- Currently responsible for leading national equine and west region companion animal customer service teams
- Manage policy adherence, call quality, performance metrics, and overall customer satisfaction
- Partner with vendors to design and implement employee incentive programs
- Provide employees with in-depth training of vendor product and sales promotions
- Collaborate with several departments to plan and execute successful trade show events and equine meetings
- Strategize with vendor partner leadership to increase market share and to develop sales strategies for specific demographics within equine veterinary market
- Created three-tiered contract structure to ensure competitive pricing specific to equine practitioners
- Strengthen marketing programs to capture new business and take advantage of changing trends in industry markets
- Top scorecard call center group for fiscal 2019, 2020, 2021
- Designated Representative for the Phoenix, AZ branch; holding and maintaining virtual wholesaler pharmacy licensing for 45 states
Inside Sales Representative
Patterson Veterinary Supply
01.2003 - 03.2018
- Provided telephone and online customer sales and support including order processing, complaint resolution, product education and placement, upselling and cross-selling
- Implemented strategies with territory manager to reach monthly sales goals and maintain consistent growth
- Utilized creative problem solving to find solutions to issues quickly, ensuring minimal negative impact to the customer
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
- Increased yearly territory sales from $2M to $8M
Sales Associate/Buyer
Tack Et Cetera
10.1995 - 01.2003
- Maintained timely product deliveries by effectively communicating with vendors
- Placed orders for merchandise consistent with quality, quantity and other specification requirements
- Worked directly with customers to assess individual product needs
- Designed monthly advertisements for several local equine publications
- Completed seasonal booking orders for newly released products
- Prepared in-depth reports regarding orders, sales and costs
Education
Bachelor of Arts - Political Science
University of Arizona
Tucson, AZ12.2001
Skills
- Account Management
- Team Recruiting and Onboarding
- Customer Complaint Resolution
- Product Branding
- Networking Events
- Profitability Assessments
- Sales Quota Management
- Inside and Outside Sales
- Client Needs Assessment
- Sales Program Coordination
- Operating Procedures and Policies
- Market Share Growth
- Marketing
Affiliations
- United States Equestrian Federation
- United States Dressage Federation
- Arizona Dressage Association
- American Quarter Horse Association
- American Paint Horse Association
- American Saddlebred Horse Association
Timeline
Inside Sales Manager
Patterson Veterinary Supply
03.2018 - Current
Inside Sales Representative
Patterson Veterinary Supply
01.2003 - 03.2018
Sales Associate/Buyer
Tack Et Cetera
10.1995 - 01.2003
Bachelor of Arts - Political Science
University of Arizona