Focused client support specialist promoting several years' expertise working for organizations. Courteous and cordial with a desire to take on challenges at a new company.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work History
IT Client Support Specialist I
US Postal Service
Birmingham
01.2022 - Current
Oversees and provides end-user support and troubleshooting related to the operation and maintenance of data processing and telecommunications systems, equipment, and services.
IT Client Support Specialist
US Postal Service
Birmingham
12.2018 - 01.2022
Oversees and provides end-user support and troubleshooting related to the operation and maintenance of data processing and telecommunications systems, equipment, and services.
Operations Programs Specialist
US Postal Service
Birmingham
07.2016 - 12.2018
Performs complex review and analysis of delivery, collection, and retail operations, procedures, and service performance to improve delivery and retail operations and services.
Supervisor, Customer Services
US Postal Service
Hoover
01.2007 - 07.2016
Supervise a group of employees in the delivery, distribution, and collection of mail, and in window service activities within a post office, station/branch or detached unit.
Sales/Services and Distribution Associate
USPS
Birmingham
03.2004 - 01.2007
Provides direct sales and customer support services in a retail environment and performs distribution of mail.
Education
Bachelor of Science - Computer Science with Technology
STRAYER UNIVERSITY
BIRMINGHAM, Alabama, USA
01.2021 - 05.2026
Bachelor of Science - Computer Science
UNIVERSITY OF ALABAMA AT BIRMINGHAM
BIRMINGHAM, Alabama, USA
01.2002 - 05.2004
Skills
LSS Green Belt Certification
MBI Security Clearance
TestOut - PC Network Pro
CompTIA A Certification
Microsoft SharePoint Learner
Microsoft Learner
USPS EAS Leadership Development
Efficient with all Windows software and hardware (Microsoft Office, Office365, Office Professional)
Typing - 74 WPM
US Army Instructor Certification
US Army Honorable Discharge
Timeline
IT Client Support Specialist I
US Postal Service
01.2022 - Current
Bachelor of Science - Computer Science with Technology