Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaime Reid Jr

Bessemer

Summary

Focused client support specialist promoting several years' expertise working for organizations. Courteous and cordial with a desire to take on challenges at a new company.

Overview

22
22
years of professional experience
8
8
years of post-secondary education

Work History

IT Client Support Specialist I

US Postal Service
Birmingham
01.2022 - Current
  • Oversees and provides end-user support and troubleshooting related to the operation and maintenance of data processing and telecommunications systems, equipment, and services.

IT Client Support Specialist

US Postal Service
Birmingham
12.2018 - 01.2022
  • Oversees and provides end-user support and troubleshooting related to the operation and maintenance of data processing and telecommunications systems, equipment, and services.

Operations Programs Specialist

US Postal Service
Birmingham
07.2016 - 12.2018
  • Performs complex review and analysis of delivery, collection, and retail operations, procedures, and service performance to improve delivery and retail operations and services.

Supervisor, Customer Services

US Postal Service
Hoover
01.2007 - 07.2016
  • Supervise a group of employees in the delivery, distribution, and collection of mail, and in window service activities within a post office, station/branch or detached unit.

Sales/Services and Distribution Associate

USPS
Birmingham
03.2004 - 01.2007
  • Provides direct sales and customer support services in a retail environment and performs distribution of mail.

Education

Bachelor of Science - Computer Science with Technology

STRAYER UNIVERSITY
BIRMINGHAM, Alabama, USA
01.2021 - 05.2026

Bachelor of Science - Computer Science

UNIVERSITY OF ALABAMA AT BIRMINGHAM
BIRMINGHAM, Alabama, USA
01.2002 - 05.2004

Skills

  • LSS Green Belt Certification
  • MBI Security Clearance
  • TestOut - PC Network Pro
  • CompTIA A Certification
  • Microsoft SharePoint Learner
  • Microsoft Learner
  • USPS EAS Leadership Development
  • Efficient with all Windows software and hardware (Microsoft Office, Office365, Office Professional)
  • Typing - 74 WPM
  • US Army Instructor Certification
  • US Army Honorable Discharge

Timeline

IT Client Support Specialist I

US Postal Service
01.2022 - Current

Bachelor of Science - Computer Science with Technology

STRAYER UNIVERSITY
01.2021 - 05.2026

IT Client Support Specialist

US Postal Service
12.2018 - 01.2022

Operations Programs Specialist

US Postal Service
07.2016 - 12.2018

Supervisor, Customer Services

US Postal Service
01.2007 - 07.2016

Sales/Services and Distribution Associate

USPS
03.2004 - 01.2007

Bachelor of Science - Computer Science

UNIVERSITY OF ALABAMA AT BIRMINGHAM
01.2002 - 05.2004
Jaime Reid Jr