Summary
Overview
Work History
Education
Skills
References
Timeline
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Jaime Rivera

Los Angeles,CA

Summary

Restaurant Manager with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.

Overview

10
10
years of professional experience

Work History

Barista

The Cafe @ USC
Los Angeles, CA
01.2023 - Current
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.

Cafe Manager

B Twentyfour
Los Angeles, CA
02.2017 - 01.2023
  • Ensured compliance with company policies and procedures in all areas of business operations.
  • Maintained inventory control systems to ensure accurate stock levels.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Bartender

The Lincoln Kitchen & Tap
Los Angeles, CA
03.2020 - 08.2021
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.

Cook/Cashier

Tacos Chapalita
Los Angeles, CA
06.2014 - 01.2017
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Managed daily cash operations and maintained accurate records of all transactions.

Education

High School Diploma -

Patriot High School
Riverside, CA
06-2016

Food Handler Certificate
Los Angeles, CA

Skills

  • Opening And Closing Coordination
  • Quality Standards
  • Coffee And Tea Expertise
  • Complaint Resolution
  • Skilled In Revel Systems
  • Policy And Procedure Improvements
  • Bilingual English and Spanish

References

References available upon request.

Timeline

Barista

The Cafe @ USC
01.2023 - Current

Bartender

The Lincoln Kitchen & Tap
03.2020 - 08.2021

Cafe Manager

B Twentyfour
02.2017 - 01.2023

Cook/Cashier

Tacos Chapalita
06.2014 - 01.2017

High School Diploma -

Patriot High School

Food Handler Certificate
Jaime Rivera