Jaime Rivera
Clermont,FL
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
I strive on learning as much as I can to improve and work efficiently too maintain customer satisfaction.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
Cook
The Bell
Clermont, FL
12.2024 - Current
- Prepared and cooked a variety of menu items daily.
- Managed inventory and ordered supplies as needed.
- Maintained cleanliness and organization in kitchen areas.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Front Desk Receptionist
USA Gymnastics
Clermont, FL
07.2024 - 04.2025
- Greeted members and visitors, creating a welcoming environment at the gymnastics facility.
- Managed phone calls, directing inquiries to appropriate staff or departments efficiently.
- Scheduled appointments and events, coordinating with coaches and gymnasts as needed.
- Maintained accurate records of membership information and daily attendance logs.
- Assisted with administrative tasks, supporting staff in operational activities and customer service.
- Handled cash transactions, ensuring accurate processing of payments for memberships and services.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Coach
USA Gymnastics
Clermont, FL
03.2019 - 04.2025
- Developed training programs for athletes to enhance performance and skills.
- Conducted practice sessions focusing on technique and safety standards.
- Mentored novice coaches and provided guidance on effective coaching methods.
- Made Development plans for other sports such as Cheerleading, and Soccer.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
Salesperson
Independant
Clermont, FL
03.2019 - 04.2025
- Conducted market research to understand customer preferences and trends.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Assisted customers in selecting appropriate products or services for their needs.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
Education
Real Life Christian Academy
Clermont, FLSkills
- Inventory management
- Customer service
- Time management
- Conflict resolution
- Team leadership
- Effective communication
- Problem solving
- Training and mentoring
- Calm demeanor
- Sanitation practices
Languages
English
Native/ Bilingual
Spanish
Limited
Affiliations
- Avid soccer player
- Former acrobat
- Enjoyer of helping out in spare time
- I owned a weeding business from the ages of 9-14
- I like to learn about medical
- I work non profit for a soccer company to provide adult games in my local towns.
Timeline
Cook
The Bell
12.2024 - Current
Front Desk Receptionist
USA Gymnastics
07.2024 - 04.2025
Coach
USA Gymnastics
03.2019 - 04.2025
Salesperson
Independant
03.2019 - 04.2025
Real Life Christian Academy