Jaime Santana
San Antonio,TEXAS
Summary
Dynamic and customer-focused professional with extensive experience at The Club at Sonterra. Proven ability to enhance guest satisfaction through exceptional communication and relationship management. Skilled in POS system operation and adept at upselling, consistently boosting sales while maintaining a clean and welcoming environment. Committed to delivering outstanding service and fostering loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender
Cultures Grill and Bar
12.2020 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Restaurant Server
The Club At Sonterra
12.2023 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Stayed up-to-date on menu changes to help customers make food choices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Restaurant Server
Sabor Cocina Bar
12.2022 - 12.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
Education
HVAC TECH -
Southern Careers Institute
TX06.2024
Universidad Autonoma Del Noroeste
Piedras Negras Mexico06.2013
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- POS system operation
- Cleaning and sanitizing
- Professional appearance
- Relationship management
- Item promotion
- Adaptability and flexibility
- Effective customer upselling
Certification
HVAC CERTIFICATION
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restaurant Server
The Club At Sonterra
12.2023 - Current
Restaurant Server
Sabor Cocina Bar
12.2022 - 12.2023
Bartender
Cultures Grill and Bar
12.2020 - 12.2022
HVAC TECH -
Southern Careers Institute
Universidad Autonoma Del Noroeste
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