JAIME SANTIAGO
The Bronx,USA
Summary
Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
Overview
14
14
years of professional experience
Work History
Supervision Porter
Shore Haven Community
Bronx, NY
10.2024 - Current
- Managed daily operations to ensure seamless guest experiences and uphold service quality.
- Coordinated staff schedules to optimize workforce allocation and coverage.
- Trained new team members on resort policies and customer service standards.
- Monitored inventory levels and ordered supplies to maintain operational efficiency.
- Maintained cleanliness and organization in common areas
- Strip, wax and buffing floors as well and cleaning gym machines.
Concierge Supervisor
Madison Security Group Inc
New York
02.2019 - 09.2024
- Greeted visitors, directed guests and maintained current log of individuals signing in and out of property.
- Processed incoming and outgoing mail and larger shipped packages.
- Anticipated and handled guest needs with professionalism and discretion.
- Resolved guest complaints with professionalism, offering solutions that met their needs and expectations.
- Ensured the lobby area was always clean and welcoming for guests upon arrival.
Concierge
Kent Security
New York
02.2015 - 01.2019
- Managed access control, verifying identities and granting entry to authorized personnel.
- Escorted individuals safely in and out of buildings during late hours or in sensitive situations.
- Administered first aid in emergency situations until medical professionals arrived.
- Conducted regular foot patrols to deter unauthorized entry and ensure property safety.
- Trained new security personnel on company policies, procedures, and best practices.
- Maintained confidentiality of sensitive information encountered while performing duties.
- Responded promptly to alarms and emergency situations, following protocol to minimize risk.
Concierge
Andrews International Security
Yonkers
01.2012 - 01.2015
- Collaborated with management team on implementing new security measures based on incident reviews.
- Responded promptly to alarms and emergency situations, following protocol to minimize risk.
- Maintained detailed logs of incidents, observations, and activities during shifts.
- Managed access control, verifying identities and granting entry to authorized personnel.
- Handled lost and found items according to company policy, ensuring proper logging and storage.
Education
High School Diploma -
Roosevelt High School
The Bronx, NY06.2006
Skills
- Demonstrated meticulous attention to detail in all tasks and projects
- Assisted guests with inquiries and requests Provided support in resolving issues to enhance guest satisfaction Maintained a welcoming environment for all visitors
- Assisted in organizing staff schedules to meet operational needs Coordinated shift assignments to ensure adequate coverage Supported team members in managing time-off requests effectively
- Demonstrated resourcefulness by identifying innovative solutions to complex challenges
Timeline
Supervision Porter
Shore Haven Community
10.2024 - Current
Concierge Supervisor
Madison Security Group Inc
02.2019 - 09.2024
Concierge
Kent Security
02.2015 - 01.2019
Concierge
Andrews International Security
01.2012 - 01.2015
High School Diploma -
Roosevelt High School