Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.
Overview
14
14
years of professional experience
Work History
Supervision Porter
Shore Haven Community
Bronx, NY
10.2024 - Current
Supervised daily operations to ensure efficient guest services and satisfaction.
Coordinated staff schedules to optimize workforce allocation and coverage.
Trained new team members on resort policies and customer service standards.
Monitored inventory levels and ordered supplies to maintain operational efficiency.
Maintained cleanliness and organization in common areas and entrances.
Collaborated with staff to ensure efficient guest service during peak times.
Concierge Supervisor
Madison Security Group Inc
New York
03.2019 - 09.2024
Greeted visitors, directed guests and maintained current log of individuals signing in and out of property.
Processed incoming and outgoing mail and larger shipped packages.
Anticipated and handled guest needs with professionalism and discretion.
Resolved guest complaints with professionalism, offering solutions that met their needs and expectations.
Ensured the lobby area was always clean and welcoming for guests upon arrival.
Concierge
Kent Security
New York
03.2015 - 02.2019
Managed access control, verifying identities and granting entry to authorized personnel.
Escorted individuals safely in and out of buildings during late hours or in sensitive situations.
Administered first aid in emergency situations until medical professionals arrived.
Conducted regular foot patrols to deter unauthorized entry and ensure property safety.
Trained new security personnel on company policies, procedures, and best practices.
Maintained confidentiality of sensitive information encountered while performing duties.
Responded promptly to alarms and emergency situations, following protocol to minimize risk.
Concierge
Andrews International Security
Yonkers
02.2012 - 02.2015
Collaborated with management team on implementing new security measures based on incident reviews.
Responded promptly to alarms and emergency situations, following protocol to minimize risk.
Maintained detailed logs of incidents, observations, and activities during shifts.
Managed access control, verifying identities and granting entry to authorized personnel.
Handled lost and found items according to company policy, ensuring proper logging and storage.
Admits detainees to the County Detention Facility; searches and processes detainees; and advises detainees of all facility rules and regulations. Conducts supervision rounds and inspects cells and common areas to ensure cleanliness and sanitation; supervises detainees engaged in daily cleaning of the housing unit and other activities. Coordinates weekly visits for detainees; documents detainee movement as well as conducting searches of detainees and property for contraband; checks outgoing mail for contraband. Supervises detainees during the administration of medicines and sick call by medical staff; notifies medical staff of emergencies and oversees the general welfare of detainees. Conducts supervision rounds to ensure the safety and security of the facility. Maintains various forms and completes computer entries to update and document the detainees file while in custody. Performs other related duties as assigned within the detention facility. at Buncombe County Sheriff’s OfficeAdmits detainees to the County Detention Facility; searches and processes detainees; and advises detainees of all facility rules and regulations. Conducts supervision rounds and inspects cells and common areas to ensure cleanliness and sanitation; supervises detainees engaged in daily cleaning of the housing unit and other activities. Coordinates weekly visits for detainees; documents detainee movement as well as conducting searches of detainees and property for contraband; checks outgoing mail for contraband. Supervises detainees during the administration of medicines and sick call by medical staff; notifies medical staff of emergencies and oversees the general welfare of detainees. Conducts supervision rounds to ensure the safety and security of the facility. Maintains various forms and completes computer entries to update and document the detainees file while in custody. Performs other related duties as assigned within the detention facility. at Buncombe County Sheriff’s Office
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation