Summary
Overview
Work History
Education
Skills
Timeline
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JAIME SANTIAGO

The Bronx,USA

Summary

Motivated and friendly worker with a flexible schedule and willing to work weekends. Dependable and punctual with a clean driving record. Work collaboratively with team members and provide excellent customer service.

Overview

14
14
years of professional experience

Work History

Supervision Porter

Shore Haven Community
Bronx, NY
10.2024 - Current
  • Supervised daily operations to ensure efficient guest services and satisfaction.
  • Coordinated staff schedules to optimize workforce allocation and coverage.
  • Trained new team members on resort policies and customer service standards.
  • Monitored inventory levels and ordered supplies to maintain operational efficiency.
  • Maintained cleanliness and organization in common areas and entrances.
  • Collaborated with staff to ensure efficient guest service during peak times.

Concierge Supervisor

Madison Security Group Inc
New York
03.2019 - 09.2024
  • Greeted visitors, directed guests and maintained current log of individuals signing in and out of property.
  • Processed incoming and outgoing mail and larger shipped packages.
  • Anticipated and handled guest needs with professionalism and discretion.
  • Resolved guest complaints with professionalism, offering solutions that met their needs and expectations.
  • Ensured the lobby area was always clean and welcoming for guests upon arrival.

Concierge

Kent Security
New York
03.2015 - 02.2019
  • Managed access control, verifying identities and granting entry to authorized personnel.
  • Escorted individuals safely in and out of buildings during late hours or in sensitive situations.
  • Administered first aid in emergency situations until medical professionals arrived.
  • Conducted regular foot patrols to deter unauthorized entry and ensure property safety.
  • Trained new security personnel on company policies, procedures, and best practices.
  • Maintained confidentiality of sensitive information encountered while performing duties.
  • Responded promptly to alarms and emergency situations, following protocol to minimize risk.

Concierge

Andrews International Security
Yonkers
02.2012 - 02.2015
  • Collaborated with management team on implementing new security measures based on incident reviews.
  • Responded promptly to alarms and emergency situations, following protocol to minimize risk.
  • Maintained detailed logs of incidents, observations, and activities during shifts.
  • Managed access control, verifying identities and granting entry to authorized personnel.
  • Handled lost and found items according to company policy, ensuring proper logging and storage.

Education

High School Diploma -

Roosevelt High School
The Bronx, NY
06.2006

Skills

  • Attention to Detail
  • Guest service
  • Staff scheduling
  • Resourcefulness
  • Effective Communication
  • Excellent Communication

Timeline

Supervision Porter

Shore Haven Community
10.2024 - Current

Concierge Supervisor

Madison Security Group Inc
03.2019 - 09.2024

Concierge

Kent Security
03.2015 - 02.2019

Concierge

Andrews International Security
02.2012 - 02.2015

High School Diploma -

Roosevelt High School
JAIME SANTIAGO