JAIME SERNA
Mansfield,TX
Summary
Hardworking Automotive Technician with 2 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
4
4
years of professional experience
Work History
Automotive Technician
National Tire And Battery
05.2022 - Current
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Courtesy Clerk/Assistant Manager
Albertsons Grocery Store
03.2020 - 07.2022
- Maintained clean and tidy checkout area to optimize service delivery.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Burleson Centennial High School
Burleson, TX05.2022
Skills
- Issue Resolution
- Job Scheduling
- System Repairs
- Chemical Disposal
- Customer Service
- Valid Driver's License
- Hand and Power Tools
- Troubleshooting Skills
- Work Planning and Prioritization
- Flexible Schedule
- Strong Work Ethic
- Safety Awareness
- Team Collaboration
Timeline
Automotive Technician
National Tire And Battery
05.2022 - Current
Courtesy Clerk/Assistant Manager
Albertsons Grocery Store
03.2020 - 07.2022
High School Diploma -
Burleson Centennial High School
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