Jaime Serrano
Chicago,IL
Summary
Reliable Shift Leader experienced in quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. Consummate professional who motivates employees and leads by example. Consistently delivers strong sales and service results through 1 year of experience in Retail industry. I expertise in strategic selling items such as art materials, art programs and the history and recommendation of those items. I am a growing artist who has studied many brands throughout Jaime's life and is eager to learn anything and everything in the art field.
Overview
1
1
years of professional experience
Work History
Crew Member Team Leader
Soldier Field Stadium
01.2022 - 12.2023
- Reviewed project requirements with customer to clarify issues and facilitate timely completion of job.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Provided great customer service and relations
Assistant Manager
Arte Y Diseño Frausto
06.2021 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased sales activity by 20% simply by providing Advertisements throughout the city and internet
Education
High School Diploma -
Marie Sklodowska Curie Metropolitan High School
Chicago, IL05.2023
Skills
- Work Assignments
- Form Construction and Removal
- Optimal Inventory Levels
- Constructive Feedback
- Physical Agility and Coordination
- Team Contribution
- Service Quality
- Customer Experience
- Calculations and Measurements
- Product and Service Sales
- Persuasive Selling
- Strategic Selling
- Sales Expertise
- Ability to Lift 40 Pounds
Visual Arts
Engagement in several arts programs throughout the city such as After School Matters, a friend-led art program, participated and lead multiple art classes with an younger audience and brainstormed and designed with the help of a mentor in designing and winning a competition for Chicago's Thanksgiving parade float.
Languages
Spanish
Native or Bilingual
Timeline
Crew Member Team Leader
Soldier Field Stadium
01.2022 - 12.2023
Assistant Manager
Arte Y Diseño Frausto
06.2021 - 08.2021
High School Diploma -
Marie Sklodowska Curie Metropolitan High School
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