Jaime Vela
Katy,TX
Summary
With a proven track record at Dutchman Window Cleaning, I excel in high-rise window cleaning and strategic planning, ensuring impeccable cleanliness and operational efficiency. My leadership in coordinating teams and managing projects highlights my problem-solving abilities and commitment to excellence, driving customer satisfaction and repeat business.
Overview
14
14
years of professional experience
Work History
Crew Lead/High Rise Tech
Dutchman Window Cleaning
Sarasota, Florida
10.2018 - 08.2024
- Cleaned interior and exterior windows using a variety of methods including pressure washers and squeegees.
- Washed windows manually and with high-pressure systems.
- Checked work of less-experienced team members and corrected flaws.
- Operated and stocked company vehicles with supplies.
- Managed job paperwork and customer relations for commercial projects.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Notified managers of repair needs or additions to building operating systems.
- Performed pressure washing of residential and commercial buildings;.
- Maintained records of work completed and materials used;.
- Inspected area for any potential hazards before beginning job;.
- Provided customer service by answering questions about services provided;
- Recommended additional services that could be performed ;.
- Reported any issues or concerns regarding equipment or job sites immediately ;.
- Attended regular training sessions to stay current on industry developments.
Crew Lead/Artificial Turf Installer
Easy Turf
Ellenton, Florida
09.2015 - 10.2018
- Installed and maintained turf to customer specifications, ensuring proper drainage and aesthetic appeal.
- Assisted in the preparation of work site by removing existing grass, debris, rocks and other obstructions.
- Secured edges with nails, staples or pins to prevent shifting or lifting of turf.
- Ensured that all materials were properly stored in a safe manner on job sites.
- Tracked material usage throughout project duration and reported any discrepancies to supervisor.
- Maintained accurate records of job progress including labor hours, material costs and other related expenses.
- Measured areas accurately using tape measures, levels or other measuring tools.
- Operated various types of machinery such as skid steers, tractors, dump trucks or backhoes when applicable.
- Communicated effectively with customers regarding expectations for turf installation projects.
- Provided guidance to crew members regarding best practices for installing turf.
- Loaded trucks with materials required for each job site visit.
- Followed up with customers after completion of projects to ensure satisfaction.
- Participated in training sessions related to new products and techniques used in turf installation processes.
Auto Parts Delivery Driver
Advanced Auto Parts
Bradenton, Florida
06.2010 - 08.2015
- Loaded and unloaded merchandise from delivery truck.
- Verified accuracy of all orders before leaving the warehouse.
- Delivered goods to customers in a timely manner while adhering to assigned routes and time schedules.
- Provided courteous service to customers by answering questions, locating parts, resolving complaints.
- Utilized GPS navigation system to locate addresses quickly and efficiently.
- Accurately completed paperwork including delivery documents, bills of lading, invoices.
- Checked load security prior to departing from warehouse facility and during route stops.
- Stocked shelves with incoming inventory when not making deliveries.
- Assisted other drivers with loading and unloading packages when necessary.
- Collaborated with supervisors on any changes or concerns related to delivery schedules.
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
- Assisted do-it-yourself customers between deliveries by reading codes from customer automobiles and installed wipers blades, batteries and light bulbs.
- Strengthened customer relationships with prompt and professional service.
- Packaged and safely loaded parts and materials to prevent damage during transportation.
- Built rapport with local store owners and key customers to promote repeat business.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Presented order bills and collected payments for deliveries.
- Kept accurate logs of all deliveries and trips.
- Contacted customers prior to delivery to coordinate delivery times.
Education
High School Diploma -
Manatee Technical College
Bradenton, FL06-2008
Some College (No Degree) - Mechanical Engineering
Manatee Technical College
Bradenton, FLSkills
- High-rise window cleaning
- Clean Driving Record
- Driving and transportation
- Strategic Planning
- Time Management
- Problem-Solving
Timeline
Crew Lead/High Rise Tech
Dutchman Window Cleaning
10.2018 - 08.2024
Crew Lead/Artificial Turf Installer
Easy Turf
09.2015 - 10.2018
Auto Parts Delivery Driver
Advanced Auto Parts
06.2010 - 08.2015
High School Diploma -
Manatee Technical College
Some College (No Degree) - Mechanical Engineering
Manatee Technical College