A trailblazing executive with a proven record of leading and improving organizations. Well-versed in assessing risk, developing solutions, and implementing positive changes to achieve sustainability and growth. Skilled in identifying opportunities and implementing practical business strategies with a commitment to staying informed about latest trends, technologies, and best practices. Adept at building and strengthening business relationships. Collaborative professional with a relentless work ethic.
Overview
16
16
years of professional experience
Work History
Chief Administrative Officer
Boys & Girls Clubs of Southern Nevada
07.2019 - 08.2023
Provided strategic leadership and direct oversight of Administration, Finance, Facilities & IT, Safety & Security, Resource Development and marketing, Human Resources, and Clubhouse & Programs.
Administration accomplishments - Performed internal audits to ensure compliance with government municipalities and Boys & Girls Clubs of America (BGCA) Membership Standards. Created action plans to address deficiencies and worked collaboratively across business units to resolve them. Implemented standards of organizational effectiveness with regular reports to Finance & Governance Committee and Board on progress. Revised and restated by-laws and articles of incorporation for organization and foundation. Implemented a board management system to document board information and activity. Served as the board parliamentarian and advised on policy. Created committee charters, roles & responsibilities, onboarding, and annual board member improvement plans. Created a legal review and contracting procedure.
Finance accomplishments - Served as interim CFO for 2.5 years. Developed and tracked progress of annual operating budget of $10 million. Closed on and serviced $17 million Federal & State New Market Tax Credit resulting in $3.6 million in operating revenue for salaries and capital improvements. Acquired and received forgiveness for two separate paycheck protections in excess of $1 million. Applied for and received $1.5 million in employee retention credits. Grew reserves to $8 million and doubled Childcare Assistance daily rates.
Facilities & IT accomplishments - Created and implemented facility maintenance program reducing emergency repairs by 50% over two years across 13 locations. Presented five-year capital expenditure budget with deferred maintenance schedules to ensure good facility condition and timely asset replacement. Brought custodial services in-house creating cleaner club environments and outsourced IT for 300+ computers. laptops and iPads. Created a preferred vendor program selecting several key vendors to reduce costs by 10% and increase emergency repair responsiveness to same day or next day. Negotiated five-year copier lease contract that reduced costs by 25%.
Safety & Security accomplishments - Formally launched BGCA safety program to include quarterly club walk-throughs, staff and member drills, mandatory staff training, annual board-led walk-throughs leading to creation and monitoring of annual improvement plans. Voluntarily participation in two external safety assessments resulted in no major findings and acknowledgment of exemplary practice. Installed new security systems with camera integration and access control.
Resource Development & Marketing accomplishments -Created a moves management process for board members and major donors resulting in 75% renewal giving. Created and launched membership recruitment campaign deploying digital, print, and public relations assets to increase average daily attendance by 20%.
Human Resource accomplishments - Created formal onboarding process. Conducted salary survey resulting in reset pay grades and overall base wage adjustment of $4.25/hr bringing lowest paid workers closer to area livable wage. Revised job descriptions and restructured clubhouse staffing based on forecasted average daily attendance. Revised the team member handbook and incorporated a progressive discipline process.
Clubhouse Operation & Programs - Calculated optimal member occupancy clubhouse based on square footage and program quality. Created organization-wide program team focused on five core areas to develop trimester schedules and identify appropriate programming along with corresponding evaluation. Created continuous quality improvement team to create plans and conduct youth quality program assessments. Utilize national youth outcome initiative data to measure club performance and create annual improvement plans.
Chief Executive Officer
Volunteers In Medicine Of Southern Nevada
01.2018 - 05.2019
Provided strategic leadership for two free comprehensive healthcare clinics offering medical, dental, mental health, and pharmacy services for 5,000 uninsured individuals.
Successfully recruited and managed professional volunteer pool of 75+ residents, physicians, specialists, dentists, hygienists, dental assistants, pharmacists, pharmacy technicians, therapists, and social workers.
Ensured proper clinic staffing via strategic recruitment efforts, thorough onboarding, and direct supervision.
Selected and implemented new electronic medical record system.
Prepared and managed $1.5 million operating budget to include monthly financial presentations and annual audit completion with no material weaknesses.
Conducted compliance reviews and developed corrective action plans.
Raised in excess of $1.5 million via private donations, grants, and special events.
Primary representative at external meetings and events to promote and build relationships with key stakeholders.
Director of Philanthropy
Dignity Health, St. Rose Dominican Health Foundation
04.2009 - 10.2017
Progressive position advancement from Grant Manager (4/09-9/10) to Annual Giving & Grants Manager (9/10-12/12) and ultimately Director of Philanthropy (12/12 to 10/17).
Planned, organized, and directed philanthropic fundraising initiatives to include establishment of grateful patient and employee giving programs.
Designed and implemented fundraising strategies and techniques to engage donors and close pledges and gifts.
Launched $10 million Capital Campaign including case for support, feasibility study, and internal & external phases.
Analyzed Annual Giving, Major Gift, and Capital Campaign activities to monitor progress and reach goals annual goals in excess of $5 million.
Qualified and solicited donors for funding to achieve fundraising goals.
Supported staff members and volunteer leadership in cultivating donor relationships.
Engaged in collaborative problem-solving for fundraising and donor development.
Spearheaded deployment of website, social media, and newsletter.
Interim Executive Director
Lutheran Social Services of Nevada
06.2008 - 10.2008
Ensured continued delivery of social services and food pantry program providing critical services to low-income families.
Established organization in new location.
Worked closely with board of directors to support and steady staff as well as guide operational procedures.
Collaborated with legal, accounting, and other professional teams to review and ensure compliance with regulations.
Provided protection of organization's identity, reputation, and health while board of directors selected new leadership.
Chief Development Officer
Big Brothers Big Sisters of Southern Nevada
01.2008 - 06.2008
Organized and managed a portfolio of 100 donors and cultivated and built authentic relationships through frequent personalized contact.
Planned annual gala to achieve budgeted net revenue of $250k.
Engaged in collaborative problem-solving for fundraising and donor development.
Qualified and solicited donors for funding to achieve fundraising goals.
Supported staff members and volunteer leadership in cultivating donor relationships.
Education
Master of Science - Social Work
University Nevada Las Vegas
Las Vegas, NV
08.2007
Bachelor of Science - Psychology & Criminal Justice
Northern Arizona University
Flagstaff, AZ
05.2000
Skills
Strategic Business Planning
Budgeting and Cost Control
Organizational Leadership
Administrative Management Strategies & Systems
Continuous Quality Improvement (CQI)
Board Governance
Relationship Management
Fundraising
Timeline
Chief Administrative Officer
Boys & Girls Clubs of Southern Nevada
07.2019 - 08.2023
Chief Executive Officer
Volunteers In Medicine Of Southern Nevada
01.2018 - 05.2019
Director of Philanthropy
Dignity Health, St. Rose Dominican Health Foundation
04.2009 - 10.2017
Interim Executive Director
Lutheran Social Services of Nevada
06.2008 - 10.2008
Chief Development Officer
Big Brothers Big Sisters of Southern Nevada
01.2008 - 06.2008
Master of Science - Social Work
University Nevada Las Vegas
Bachelor of Science - Psychology & Criminal Justice
Northern Arizona University
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