Jaime (Corvin) Keirn-Whiting
Roselle,IL
Summary
Dedicated and proactive Administrative Assistant and Social Advocate with over 8 years of experience in community-driven volunteer service. Proficient in organizing schedules, generating reports, accurately managing finances, and maintaining strict confidentiality. Skilled in networking, conducting social media presentations, and handling confidential data entry. Highly adept in utilizing various platforms, including Google Suite, Microsoft 365, Canva, Central Reach, Sales Force, Millennium, and Epic. Eager to leverage my expertise as a Project Associate, Community Outreach Coordinator, or Executive Administrative Assistant to make a meaningful impact and contribute to the success of an organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Kenneth Young Center
12.2022 - Current
- Efficiently answered phone calls and conveyed messages with precision and attention to detail.
- Responded to inquiries on trans affirmative healthcare, local resources, and support groups, offering well-informed recommendations tailored to individual needs.
- Proficiently operated various office equipment, including laminators, copy machines, scanners, and Google platforms.
- Coordinated and placed orders for materials through multiple suppliers as per requests.
- Managed booking of travel arrangements, trainings, and educational opportunities for staff.
- Arranged temporary lodging and secured rental vans/trucks for staff clients when necessary.
- Facilitated booking of transportation for field trips and other events for colleagues.
- Collaborated effectively with coworkers, providing information and presentations as required, and assisted in event location design.
- Ensured office space was organized and maintained cleanliness, while keeping all essential supplies adequately stocked.
- Maintained accurate physical and electronic records of purchase requests, contracted employee information, insurance certificates, and expenditures.
- Developed and updated inventory, budget, and event spreadsheets to support efficient operations.
- Processed and recorded both employee and invoiced check requests in a timely manner.
- Conducted site tours and skillfully planned and executed programming as requested.
- Assisted management team by handling additional delegated tasks efficiently and effectively.
Assistant General Manager
Glen Prairie
07.2021 - 11.2022
- Employed as weekend server from 2015-2021, and promoted to management in July 2021.
- Provided excellent customer service to ensure positive dining experience for patrons.
- Assisted with various side work, opening, and closing procedures to maintain smooth restaurant operations.
- Supported expo duties, including stocking and cleaning, to ensure efficient food service.
- Handled cash transactions and distributed tips to bar and dish staff.
- Took responsibility for processing to-go orders efficiently and accurately.
- Performed hostess duties when required, managing front desk and greeting guests.
- Collaborated with bar staff to ensure seamless functioning of bar area.
- Managed private room and party rentals, successfully planning and coordinating specialty events.
- Assisted with scheduling, social media updates, inventory management, payroll, menu updates, and ordering.
- Demonstrated strong leadership skills by managing restaurant floor when needed.
Patient Service Representative
Westside Children's Therapy
03.2021 - 06.2022
- Effectively managed multiple spreadsheets through Google Docs, ensuring organized and accessible data.
- Utilized various software tools including Central Reach, Sales Force, and Google Office to streamline administrative tasks.
- Maintained accurate patient records and efficiently managed therapist schedules to optimize appointment bookings.
- Demonstrated strong communication skills by answering phones, collecting copayments, and efficiently checking patients in and out.
- Provided exceptional support to supervisor, efficiently handling delegated tasks.
- Proactively monitored and managed supply needs, ensuring well-equipped and functional workspace.
- Conducted outreach to new patients via phone and email, efficiently scheduling appointments and evaluations.
- Screened all new patients during check-ins, ensuring smooth onboarding and appropriate care coordination.
- Conducted various administrative tasks, including faxing, copying, scanning, and communicating with physicians.
- Assumed responsibilities of Intakes and Billing department when necessary, ensuring continuity of service.
- Utilized CPI Crisis Prevention strategies, such as redirection and de-escalation, to ensure safe and supportive environment for patients and staff.
- Employed behavior modules, like red, yellow, and green zones, to effectively work with patients experiencing limited communication skills or high sensory needs.
- Utilized creative techniques such as heavy work, art therapy, music therapy, and social-emotional learning games to engage and address difficult behaviors in patients.
Medical Receptionist
NCH Medical Group
11.2018 - 10.2019
- Efficiently scheduled appointments, ensuring optimal time management and well-organized calendar.
- Verified registration and demographic information to maintain accurate and up-to-date records.
- Demonstrated adaptability by working seamlessly across various departments within office based on operational needs.
- Utilized fax, scanner, and copy machines to facilitate smooth document handling and processing.
- Proficiently operated Epic EMR system and Microsoft Office, effectively managing electronic records and performing administrative tasks.
- Played a key role in new hire training, assisting with onboarding process to ensure a knowledgeable and capable team.
- Skillfully handled large call volumes, providing excellent customer service and addressing inquiries promptly and professionally.
- Conducted payment processing, ensuring accuracy and maintaining financial records.
- Efficiently managed messages by sending and receiving communications in a timely manner, keeping all medical staff informed.
Forms Specialist
Dupage Medical Group
07.2017 - 10.2018
- Provided reception support to Podiatry and Orthopedic departments.
- Efficiently managed opening and closing procedures, ensuring smooth start and end to each workday.
- Verified insurance information, guaranteeing accurate billing and seamless patient experience.
- Collected copayments in a courteous and professional manner, contributing to efficient financial operations.
- Demonstrated flexibility by performing registration duties when needed, supporting overall office efficiency.
- Successfully managed Podiatry Disability/FMLA processes, ensuring compliance and providing necessary administrative support.
- Delivered excellent customer service, addressing patient needs and concerns with empathy and proficiency.
- Utilized Epic EMR system to schedule appointments, maintain records, and streamline patient management.
- Responded promptly to inquiries, both in person and by phone, providing helpful and accurate information.
- Processed and balanced payments accurately, contributing to efficient financial record-keeping.
- Assisted Medical Assistants (MAs) with non-clinical requests, fostering collaborative and supportive work environment.
- Facilitated training of new hires as requested by management, contributing to a skilled and cohesive team.
- Assumed individual responsibility for clerical duties of Podiatry department, efficiently managing administrative tasks under management guidance.
Education
High School Diploma -
East Leyden
Franklin Park, IL Associate of Science -
William Rainey Harper College
Palatine, ILSkills
- Data Entry Documentation
- Process Optimization
- Correspondence Writing
- Budgeting
- Content Generation
- Networking
Accomplishments
Grant Application Fellowship Volunteer Program
Recently selected for the prestigious Grant Application Fellowship volunteer program with Point of Pride, contributing to their mission of uplifting and empowering the LGBTQIA+ community.
December Days of Giving 2021 Presentation
Successfully hosted a presentation during December Days of Giving 2021, resulting in a generous company donation to the Trans Youth Equality Foundation, furthering the cause of trans youth empowerment.
Schaumburg Township Council Auction Fundraiser
Played a vital role in the fundraising efforts of the Schaumburg Township Council Auction, securing over $18,500 for Elementary Recreation and High School Scholarships. This dedication led to a nomination for the Executive Board for the 2023-2024 school year.
Panelist for First Church of Lombard Educational Panel
Recognized as a knowledgeable and respected panelist for the First Church of Lombard educational panel on trans acceptance and LGBTQIA+ rights in 2019, promoting inclusivity and understanding.
Trans and Neurodiverse Community Advocate
Commended for providing annual continuing education to various organizations, including companies, churches, schools, and support groups, on behalf of the trans and neurodiverse communities.
Illinois PTA Engagements
Elected to serve on the Schaumburg Township Council PTA, Early Learning Center PTA, and appointed as the Director of Community and Family Engagement for the Illinois PTA for the 2023-2024 term, actively working to strengthen family and community connections in education.
Affiliations
Free Mom Hugs of the Northwest Suburbs
Active and dedicated member of Free Mom Hugs, a community organization offering support and acceptance to LGBTQIA+ individuals and their families.
PTA President, Frederick Nerge PTA
Elected as the PTA President for the 2022-2023 school year at Frederick Nerge PTA, demonstrating exceptional leadership in budget proposal and management, leading to fundraising efforts of nearly $60,000.
Supporter of Boy Scouts of America
Actively participated in fundraising initiatives for the Boy Scouts of America, helping to empower and support young individuals in their personal growth and development.
Youth Outlook
Completed a comprehensive volunteer training program with intention to begin assisting programming for participants ages 12-24. Assisting with tabling and events as needed.
Certification
- Certified in CPR/AED, DCFS Mandated Reporter, and Mental Health First Aid (Youth/Adult).
- Holds CEU Certifications in De-Escalation, Reducing Suicide in Schools, and Implicit Bias.
- CRSS Competency Certified in Sessions 1 and 2.
- Certified in Non-Profit Essentials, Fundraising, Grant Seeking, Board Member Essentials, Financial Management, and Marketing.
- Knowledge and direct experience of 504/IEP and Gender Protection Plans.
Languages
Spanish
Limited Working
ASL
Elementary
Timeline
Administrative Assistant
Kenneth Young Center
12.2022 - Current
Assistant General Manager
Glen Prairie
07.2021 - 11.2022
Patient Service Representative
Westside Children's Therapy
03.2021 - 06.2022
Medical Receptionist
NCH Medical Group
11.2018 - 10.2019
Forms Specialist
Dupage Medical Group
07.2017 - 10.2018
High School Diploma -
East Leyden
Associate of Science -
William Rainey Harper College
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