Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Jaimee Douglas

Summary

Driven Customer Support Representative with over 2 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. A friendly personality improves customer retention and team building.

Overview

1
1
year of professional experience
1
1
Certification

Work History

CSA

Raindrop
03.2023 - 08.2023
  • Provided fantastic customer service by greeting customers, attending to sales, and resulting in increased sales conversions.
  • Resolved customer complaints by distinguishing, prioritizing, and reporting technical issues.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Monitored and reported trainee progress, introducing new learning tools to address individual needs.
  • Worked in sales and collaboratively reached targets, consistently meeting or exceeding personal quotas.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Sales Associate

Alabama Splash Adventure
06.2022 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Built relationships with customers and the community to promote long-term business growth.
  • Managed returns, exchanges, and refunds in accordance with store policy.
  • Accurately processed POS transactions, payment cards, and receipts to customers.
  • Trained new employees on customer service, money handling, and organizing strategies.

Education

Bachelor of Computer Science -

The University of Alabama
Tuscaloosa, AL
05.2027

Diploma -

Clay-Chalkville High School
05.2023

Skills

  • Employee Relations
  • Customer Service
  • Sales Closing
  • Relationship Building
  • Organizational Development
  • Leadership Development
  • Conflict Resolution
  • Problem-Solving
  • Onboarding, Training, and Development

Accomplishments

  • The Trussville Daybreak Rotary Club Student Recognition
  • Amazon Future Engineer Scholar
  • AL PALS 2022 Governor Award Winner
  • YLDP Mrs. Betty Von Herrmann 2023 Scholar
  • Alabama State Treasury, Colle Counts 2023 Scholar


Certification

  • American Heart Association, CPR Certification
  • National Health Association, Certified Patient Care Technician/Assistant

Timeline

CSA

Raindrop
03.2023 - 08.2023

Sales Associate

Alabama Splash Adventure
06.2022 - 08.2022

Bachelor of Computer Science -

The University of Alabama

Diploma -

Clay-Chalkville High School

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Jaimee Douglas