Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaimee Gabriel

Ponca City

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues with understanding and care, while maintaining proper business etiquette and atmosphere.

Overview

8
8
years of professional experience

Work History

Customer Service Specialist

CaliberFS
Red Rock
06.2022 - 05.2023
  • Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
  • Maintained up-to-date knowledge of product features and benefits and used this knowledge to assist loan applicants in fulfilling the requirements to receive their requested loan.
  • Conducted outbound calls to follow up on loan applications and returned phone calls of customer concerns regarding existing loans.

Assistant Manager

Dollar Tree
Ponca City
11.2020 - 06.2021
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained inventory to ensure customer satisfaction.
  • Used up to date software to help customers complete their purchases including scanning merchandise and handling money.

Retail Department Manager

Walmart
Ponca City
04.2015 - 07.2019
  • Supervised a team of 10 retail associates, providing leadership and guidance while ensuring adherence to company policies.
  • Managed day-to-day operations including cash handling procedures, merchandising displays and staff assignments.
  • Assisted customers with requests and complaints.
  • Maintained inventory to ensure customer satisfaction.

Education

Some College (No Degree) - Journalism And Mass Communication

Southern New Hampshire University
Hooksett, NH

Skills

  • Customer relationship management
  • Loan processing
  • Complaint resolution
  • Product knowledge
  • Knowledge and use of up to date software

Timeline

Customer Service Specialist

CaliberFS
06.2022 - 05.2023

Assistant Manager

Dollar Tree
11.2020 - 06.2021

Retail Department Manager

Walmart
04.2015 - 07.2019

Some College (No Degree) - Journalism And Mass Communication

Southern New Hampshire University
Jaimee Gabriel