Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jaime Luis Rodriguez

New Britain,CT

Summary

  • To obtain a challenging and rewarding position as a Level 1 Maintainer for the Town of Manchester.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Slate Roofer

Mahan Slate Roofing
06.2016 - Current
  • Improved client satisfaction by efficiently completing roofing projects within deadlines and budget constraints.
  • Enhanced company reputation through meticulous attention to detail in all aspects of roofing installation and repair.
  • Contributed to a positive work environment within the team by fostering open communication channels between colleagues and supervisors alike.
  • Resolved issues quickly by troubleshooting problems related to leaks, structural damage, or poor workmanship from previous contractors.

Customer Service Representative

Mass Mutual Financial
08.2008 - 11.2013
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Security Officer

Springfield College
08.2005 - 08.2008
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.

Education

High School Diploma -

Springfield Central High School
1840 Roosevelt Ave Springfield, MA

Skills

  • Ability to focus in a fast-paced environment and change course of action quickly
  • Ability to maintain a strong work ethic in varying weather climates
  • Strong people skills, including the ability to work effectively as part of a team
  • Ability to take initiative and be proactive and resourceful while working with limited supervision
  • Eager to learn how to operate new machinery quickly and efficiently
  • Enforce policies and procedures
  • Flexible schedule and desire to work overtime

Certification

  • Hoisting Engineer License
  • OSHA 10
  • DOT Medical Card
  • Sheet Metal Apprentice License
  • Asbestos Safety Training MA License

Timeline

Slate Roofer

Mahan Slate Roofing
06.2016 - Current

Customer Service Representative

Mass Mutual Financial
08.2008 - 11.2013

Security Officer

Springfield College
08.2005 - 08.2008

High School Diploma -

Springfield Central High School

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Jaime Luis Rodriguez