Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Richlove Esi Mbroh

Gastonia,NC

Summary

Diligent project manager with background in managing complex projects across various industries. Known for successfully leading cross-functional teams to deliver projects on time and within scope. Demonstrated ability to manage project lifecycles and implement process improvements.

Overview

11
11
years of professional experience
3
3
Certification

Work History

Project Manager II

Management Sciences for Health (MSH)
Medford, Massachusetts
08.2022 - Current
  • Communicate and present data-driven insights and recommendations to both internal and external stakeholders, soliciting and incorporating feedback when required.
  • Work with senior consultants and subject matter experts to generate analyses, products, and technical support projects for clients at the federal, state, and local levels.
  • Define product strategy and roadmap and determine priorities and future planning for products.
  • Manage the entire life cycle of modular product delivery, including market and competitive analysis, requirements gathering, market validation, functional specification development, implementation review, outbound communications, and sales support.
  • Determine current and future customer needs for these components based on a range of market research techniques.
  • Work closely with design team responsible for user experience, user interface, and business analysis aspects of the product.
  • Identify and manage potential integration partnerships with external applications.
  • Facilitate communications throughout the product development lifecycle to all teams.
  • Plan, coordinate, and oversee product launch, develop positioning, value proposition and messaging, and work with organization to execute message.
  • Create product presentations detailing supported applications, product capabilities, competitive strengths, and product line direction.
  • Managing complicated multi-workstream performance improvement projects or several concurrent client engagements while delegating and supervising the work of junior team members requires effective and efficient organization and planning.
  • Interpret and analyze data from multiple sources including healthcare provider, member/patient, and third-party data.
  • Demonstrable analytical and critical thinking skills to combine large data sets, assess trends, and apply recommendations that lead to verifiable performance improvement and effective organizational transformation.
  • Manage multiple, variable tasks and data review processes with limited supervision within targeted timelines.
  • Define clear project team direction, create important deliverables, escalate risks, and influence key stakeholders, including clients and internal senior leadership, through effective and professional written and verbal communication.
  • Comprehend business challenges and adjust implementation processes and approaches to ensure results are in line with client's business objectives through collaboration with team members and client counterparts.
  • Experience leading teams, including developing talent, coaching/mentoring, overseeing, and managing performance.

Program Manager

ERAM Health Inc
Charlotte
09.2019 - 08.2022
  • Review, analyze, and combine quantitative and qualitative data using suitable methods and procedures.
  • Research on a variety of themes related to health care and human services, such as value-based care, education, aging, disability, and complicated care, and veteran's health, and synthesize it.
  • Effectively communicate with customers outside of leadership roles in federal, state, and municipal settings.
  • Presentations for internal and external clients are prepared, coordinated, and co-led.
  • Contribute to business development efforts by writing proposals, for example. Develops and executes clinical tools (e.g., Monitoring Plan, Monitoring Guidelines, SOPs, local risk management plan, etc.) in conjunction with the Data Quality Plan.
  • Collaboration with all clinical operational and quality aspects of allocated studies, of moderate to high complexity, in compliance with ICH, GCP, CFR e.g., process improvements, manage complex programs, have wider management, or project coordination responsibilities.
  • Ensures compliance with eTMF, CTMS, EDC, etc. utilizing reports from systems such as Veeva.
  • Collaborates with the clinical team and external parties as needed to meet deliverables and identifies potential risks of the project along with potential mitigation plans, including medical staff at investigational sites, Key Opinion Leaders, vendors, and Patient Advocacy groups.
  • Vendor oversight for adherence to budget, timelines, and organizational objectives of individual protocols/programs.
  • Ensures achievement of the final clinical deliverable within the contractual time-period specified by preparing and monitoring clinical activity timelines and metrics, providing status updates to the project manager, regularly reviewing projects using tracking and management tools, implementing recovery actions, reviewing monitoring visit reports, and managing CRF collection and query resolution.
  • Communicates with study sites regarding issues such as protocol, patient participation, case report form completion and other study-related issues.
  • Led the site management team responsible for operational activities for study/site activation, conduct, and close-out of 2-3 clinical trials of low to medium complexity in support of one or more projects.
  • Provide operational feasibility assessment and management input to the development of the protocol, manual of procedures, informed consent template and data validation plan.
  • Developed Protocol Monitoring Plan (PMP)
  • Led project to support a team of Clinical Site Managers (CSMs) for assigned trial(s), tracking site progress, achievements, and status of CSM activities.
  • Prepared, coordinated, delivered, and tracked protocol specific training.
  • Initiated Investigational Product shipment requests, resupply, and coordinate reclamation of supplies for sites on assigned trial(s).
  • Created and maintained user account worksheets for provisioning all site personnel for assigned trials into required systems (e.g., EDC, IRT, training portals).
  • Proactively identified potential/actual issues and risks, bring up to management as appropriate, and contribute to mitigation.
  • Worked to ensure the productivity and effectiveness of the dental staff, in terms of utilization and patient satisfaction.
  • Promoted oral health by providing educational information on all phases of preventative and restorative dentistry and oral Hygiene.
  • Demonstrated positive personal attributes such as honesty, integrity, and professionalism in all aspects of the role.

General Dentist

Ussher Polyclinic
Mamprobi Accra
11.2014 - 08.2018
  • Provide general dental treatment, diagnose dental needs, and formulate treatment plans to prevent and eliminate dental diseases and restore patients to their natural form and function.
  • Training in implant placement and restoration is valuable but not required.
  • Must be able to multitask and manage 2-3 operations while delegating tasks to assistants.
  • We offer same-day treatment to our patients, which can lead to a quickly changing schedule; flexibility is essential.
  • Review and follow all dental protocols, policies, and procedures to ensure compliance.
  • Ensure the productivity and effectiveness of the dental staff in terms of utilization and patient satisfaction.
  • Promote oral health by providing educational information on all phases of preventive and restorative dentistry and oral hygiene.
  • Demonstrate positive personal attributes such as honesty, integrity, and professionalism in all aspects of the role.
  • Provide dental care by diagnosing and treating diseases, injuries, and malformations of teeth and gums, and educating patients on oral health care.
  • Conduct visual examinations of patients' teeth and surrounding oral structures, using x-rays, mouth mirrors, explorers, instruments, and other diagnostic procedures. Record findings on a dental chart in patients’ medical records and develop and implement the most feasible treatment plan.
  • Extract impacted, infected, or otherwise diseased or troublesome teeth or perform root canal procedures.
  • Make impressions and models of the jaw and mouth in preparation for dentures.
  • Treat diseases of the teeth, gums, and mouth with appropriate drugs or through surgery.
  • Examine individuals requesting care, diagnose their dental/oral conditions, prescribe and carry out or direct others to carry out appropriate dental/oral treatments.
  • Refer individuals for specialty consultation or treatment in accordance with approved clinical protocols and guidelines.
  • Educate individuals about oral health-related conditions and the general promotion of oral health disease prevention.
  • Perform general dentistry services, including the diagnosis and treatment of diseases, injuries, and malformations of teeth, gums, and related oral structures.
  • Examine patients to determine the nature of the condition affecting them, utilizing x-rays, dental instruments, and other diagnostic procedures.
  • Perform all aspects of general dentistry, including but not limited to fillings, extractions, root canals, removable and fixed prosthetics, and preventive care.
  • Provide oral hygiene services, including dental prophylaxis, periodontal treatment, and oral hygiene education.
  • Evaluate and assess medical histories for appropriate follow-up and treatment and provide referrals as appropriate.
  • Practice in compliance with Lifelong policies and all relevant regulations, including Title 22, Medi-Cal, and local health department regulations.

Education

Master of Science - Global Health & Econometrics

Brandeis University, Heller School of Public Policy & Management
Waltham, MA
05-2023

Doctor of Dental Surgery - undefined

Kwame Nkrumah University of Science and Technology (KNUST)
Kumasi, Ghana
01-2018

Bachelor of Science - Biological Sciences

Kwame Nkrumah University of Science and Technology (KNUST)
Kumasi, Ghana
01-2015

Skills

  • Data Analysis and Collaboration: Proficient in examining comprehensive datasets to extract insights relevant to business decisions, collaborating with key stakeholders to identify value areas, and sharing knowledge to enhance healthcare outcomes and reduce costs
  • Agile Leadership and Lean Principles: Experienced in Agile methodologies, including Scrum, with a focus on effective communication, multitasking, and accountability within cross-functional teams
  • Communication and Relationship Building: Skilled in sharing data-driven insights with internal and external stakeholders, actively seeking feedback, and maintaining effective interpersonal relationships
  • Proactive Problem Resolution: Demonstrated ability to proactively address pending action items in a fast-paced environment, functioning as an influential team member to drive resolutions
  • Programming Proficiency and Attention to Detail: Capable of mastering and executing intricate programming techniques with exceptional attention to detail
  • Computer Proficiency: Proven proficiency in Microsoft Office applications and aptitude for learning new software, including word processing, databases, spreadsheets, and presentations
  • Task Prioritization and Time Management: Skilled in prioritizing tasks, managing multiple responsibilities in time-constrained settings, and consistently meeting deadlines while ensuring quality and attention to detail
  • Cultural Competence and Communication: Excellent ability to connect professionally with individuals from diverse cultural backgrounds, demonstrating strong oral and written communication skills
  • Analytical and Problem-Solving Skills: Proficient in analyzing complex issues, identifying solutions, and demonstrating strong management and leadership abilities
  • Delegation and Task Management: Experienced in delegating tasks as needed and effectively prioritizing responsibilities to ensure project success
  • Quick Learning and Adaptability: Able to quickly grasp the intricacies of projects or products and adapt to changing requirements and environments
  • Proactive Approach to Problem Resolution: Demonstrated ability to proactively address pending action items and drive resolutions as a key team member in a challenging and fast-paced workplace

Accomplishments

  • Delivered a TB health project that improved community health outcomes by reducing disease incidence by 10%.
  • Implemented vaccination outreach programs increasing coverage by 20%.
  • Managed TB screening campaigns reaching 5,000+ individuals
  • Coordinated health education interventions improving awareness levels by measurable metrics.

Certification

  • Professional Scrum Master (PSM), certified
  • Professional Certification
  • SAFe Advanced 5.1 Scrum Master SSM, certified
  • Certified Scrum Master (CSM), certified
  • Certificate, Epidemiology in Global Health, 2019
  • University Of Washington, (Public Health)
  • Applicable Software: Proficiency in Agile, Scrum, Kanban, Jira, Azure DevOps, Rally, SharePoint, Confluence, Stata, SQL, R, Treeage Pro, ArcGIS and/or Python, Microsoft Office Suite: Word, Excel, PowerPoint etc.

Timeline

Project Manager II

Management Sciences for Health (MSH)
08.2022 - Current

Program Manager

ERAM Health Inc
09.2019 - 08.2022

General Dentist

Ussher Polyclinic
11.2014 - 08.2018

Doctor of Dental Surgery - undefined

Kwame Nkrumah University of Science and Technology (KNUST)

Bachelor of Science - Biological Sciences

Kwame Nkrumah University of Science and Technology (KNUST)

Master of Science - Global Health & Econometrics

Brandeis University, Heller School of Public Policy & Management
Richlove Esi Mbroh