Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jaimi Hiffernan

Council Bluffs

Summary

Results-driven Enrollment Specialist known for maintaining high productivity and efficiently completing tasks. Specialized in navigating complex enrollment systems, developing effective communication strategies, and implementing process improvements to enhance workflow. Excel in problem-solving, time management, and adaptability, ensuring smooth enrollment processes and positive outcomes for all parties involved. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

11
11
years of professional experience

Work History

Senior Warehouse Associate

Cardinal Health
Omaha
05.2017 - Current
  • Train new warehouse personnel on proper handling techniques for merchandise.
  • Maintain a safe working environment by adhering to safety protocols and guidelines.
  • Operate forklifts and other material handling equipment safely and efficiently.
  • Prepare invoices for completed orders prior to their shipment out of the warehouse.
  • Support sales team by providing requested information regarding available products or
  • Provide information to shipping and receiving services.
  • Resolve customer complaints regarding order processing or delivery issues.personnel regarding inventory stock.
  • Generate warehouse shipping documents, packing lists and invoices.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Demonstrate great teamwork skills with staff members involved in production and transport.

Enrollment Processor

Lincoln Financial
Omaha
08.2018 - 01.2020
  • Ensured all necessary forms were completed accurately prior to submitting them for processing.
  • Reviewed and verified applications for accuracy and completeness.
  • Responded to customer inquiries regarding enrollment processes in a timely manner.
  • Processed enrollment requests, including data entry into system database.
  • Maintained up-to-date knowledge of relevant regulations and policies.
  • Generated letters, emails, and other correspondence related to enrollments.
  • Provided technical assistance on use of software programs used in enrollments.
  • Researched discrepancies between application information and other sources of documentation.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Organized information by using spreadsheets, databases or word processing applications.
  • Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.

Sales Associate

JCPenney
Council Bluffs
07.2014 - 05.2016
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Processed credit card transactions quickly and securely.
  • Assisted customers with product selection, sizing and styling.
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.

Education

Bachelor of Science - Management

University of Phoenix
Tempe, AZ
04-2022

Skills

  • Comprehensive understanding of products
  • Detail-oriented data input
  • Efficient application processing
  • Service excellence
  • Technical problem resolution
  • Effective document organization
  • Strong verbal communication
  • Detail-oriented approach to tasks
  • Effective time management
  • Effective conflict management
  • Verification of enrollment status
  • Benefits research
  • Skilled in forklift operation
  • Order fulfillment management
  • Shipping documentation management
  • Staff development
  • Regulatory safety compliance
  • Conflict resolution

References

References available upon request.

Timeline

Enrollment Processor

Lincoln Financial
08.2018 - 01.2020

Senior Warehouse Associate

Cardinal Health
05.2017 - Current

Sales Associate

JCPenney
07.2014 - 05.2016

Bachelor of Science - Management

University of Phoenix

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