Shannon Pardee
Danville,IN
Summary
Senior Sales Support Representative with a proven track record at Thuasne USA, excelling in enhancing client satisfaction and helping to achieve strong sales suppport. My strong attention to detail and effective communication skills have fostered many business relationships and optimized the order processing. Leading to consistently meeting performance goals in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Senior Sales Support Representative
Thuasne USA
Indiana
09.2008 - Current
- Managing sales inquiries and providing timely support to enhance sales and client satisfaction. Supporting the sales team in achieving target quotas through efficient order processing and timely followup.
- Processing new orders from start to finish.
- Providing benefits and estimated cost based on codes.
- Collecting required documents based on medical policy and submitting for authorizations.
- Confirming orders so that claims can be submitted for processing.
- Working on denials when claims are denied.
Patient Direct Pay
Lincare Healthcare
Indianapolis, IN
07.2004 - 09.2008
- Managed communication with patients, providers, and insurance companies to resolve billing inquiries efficiently and professionally.
- Optimized patient financial responsibility collections by establishing efficient follow-up processes and facilitating clear communication regarding payment plans.
- Demonstrated success in managing tasks within tight deadlines and fast-paced environments.
Education
Master of Science - Cognitive Social Psychology
Ball State University
Muncie, IN05-2004
Bachelor of Science - Psychology
Ball State University
Muncie, IN05-2002
Bachelor of Science - Sociology
Ball State University
Muncie, IN05-2002
Skills
- Strong attention to detail
- Strong task management
- Consistent reliability
- Effective team leadership
- Comprehensive understanding of products
- Problem-solving abilities
- Effective communication
Timeline
Senior Sales Support Representative
Thuasne USA
09.2008 - Current
Patient Direct Pay
Lincare Healthcare
07.2004 - 09.2008
Master of Science - Cognitive Social Psychology
Ball State University
Bachelor of Science - Psychology
Ball State University
Bachelor of Science - Sociology
Ball State University