Kayla Salin
Warroad,MN
Summary
Experienced Senior Sales Support Representative with proven track record in providing top-notch customer service and sales support. Skilled at building relationships with clients, coordinating sales strategies, and managing large-scale projects. Demonstrated ability to effectively resolve customer issues, ability to train in processes and procedures, ability to multi task and boost overall sales performance. Strong leadership skills coupled with capacity to motivate teams towards achieving business goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Sales Support Representative
Marvin
Warroad , MN
2019.05 - Current
- Trained new staff members on sales processes and procedures.
- Resolved customer complaints in a timely manner while adhering to established policies and procedures.
- Provided technical support on products related to the company's services.
- Participated in regular team meetings providing feedback and suggestions for improvement.
- Assisted customers with product selection based on individual needs.
- Maintained up-to-date knowledge of all products and services offered by the company.
- Collaborated with other departments within the organization to ensure customer requirements were met.
- Provided after-sales support, addressing any customer concerns and ensuring a positive customer experience.
- Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
- Provided timely responses to customer inquiries, ensuring high levels of customer satisfaction.
- Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
Kitchen Designer/Estimator
Marvin Home Center
Warroad
2014.05 - 2019.05
- Provided ongoing support after completion of projects in order answer any questions or address concerns.
- Collaborated with contractors and suppliers to ensure accurate measurements and specifications were met.
- Prepared detailed cost estimates for proposed projects based on labor costs and material expenses.
- Created 3D renderings of kitchens for customers to visualize design options.
- Worked closely with clients to determine their style preferences and budget limitations.
- Assisted in ordering materials needed for projects while managing inventory levels.
- Conducted site visits prior to project start date in order to assess existing conditions.
- Organized showroom displays according to current trends in kitchen design.
- Consulted with homeowners throughout entire remodeling process from initial concept through completion.
- Visited home sites when necessary to assess and fulfill customer needs.
- Consistently followed up with customers to determine satisfaction levels.
Bartender
The Other Place Restaurant
Turtle River , MN
2008.08 - 2011.04
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Poured wine, beer and cocktails for patrons.
- Effectively multitasked within fast-paced environment.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Education
Some College (No Degree) - Medical Secretary
Northwest Technical College
Bemidji, MNSkills
- Sales Training
- Attention to Detail
- Effective Communication
- Computer Proficiency and Microsoft Office
- Decision-Making
- POS Software
- Problem-solving abilities
- Time management abilities
- Strong Communication and Interpersonal Skills
- Product Knowledge
- Customer Assistance
- Teamwork and Collaboration
- Product and Service Sales
- Excellent Written and Verbal Communication
Certification
- Leadership Foundations certificate
Timeline
Senior Sales Support Representative
Marvin
2019.05 - Current
Kitchen Designer/Estimator
Marvin Home Center
2014.05 - 2019.05
Bartender
The Other Place Restaurant
2008.08 - 2011.04
Some College (No Degree) - Medical Secretary
Northwest Technical College
- Leadership Foundations certificate
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