Kelly Bartalone
Benton Harbor
Summary
Senior Sales Support Representative with over five years of experience at Stryker, supporting customer service, sales operations, and cross-functional teams in a fast-paced medical device environment. Proven ability to train and mentor employees, resolve complex customer issues, improve operational processes, and build strong relationships with internal and external stakeholders. Recognized for delivering exceptional customer service while driving quality, efficiency, and continuous improvement. Currently pursuing a Bachelor's degree in Business Administration and seeking to contribute my leadership experience as an Associate Supervisor.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Sales Support Representative
Stryker Corporation
Bloomington
11.2021 - Current
- Support multiple sales territories by managing customer orders, returns, exchanges, invoicing, and order fulfillment while maintaining a high level of customer satisfaction.
- Serve as a trusted resource for sales representatives and cross-functional teams by resolving complex customer issues and coordinating timely solutions.
- Trained, coached, and mentored over 10 new Sales Support Representatives on department procedures, systems, and customer service best practices.
- Build strong working relationships with sales leadership, distribution, pricing, finance, and customer service teams to improve communication and operational efficiency.
- Monitor order accuracy, identify recurring issues, and recommend process improvements that reduce errors and improve the customer experience.
- Handle high-volume customer interactions involving product information, payment collection, invoicing, technical questions, and order management.
- Consistently exceeded department performance goals for quality, productivity, and response time while maintaining a high level of customer satisfaction.
- Support process documentation, knowledge sharing, and continuous improvement initiatives across the department.
- Partner with Sales, Pricing, Finance, Distribution, and Customer Service teams to resolve purchase order, pricing, and customer account issues while ensuring timely order fulfillment.
Surgical Product Specialist/Certified Sterile Processing Technician
Spectrum Health Lakeland
Saint Joseph
05.2016 - 11.2021
- Experienced healthcare and sales support professional with a strong background in customer service, surgical instrumentation, and order coordination across hospital and corporate environments.
- Skilled in resolving customer and operating room issues, managing orders and product requests, and ensuring timely delivery and support.
- Knowledgeable in surgical instrument sterilization, endoscope reprocessing, decontamination, and surgical tray preparation while maintaining compliance with healthcare standards.
- Proven ability to train and support new employees, collaborate with cross-functional teams, and maintain strong relationships through professional communication and problem-solving.
- Recognized for working efficiently in fast-paced environments while delivering accurate service, maintaining product knowledge, and improving customer satisfaction.
Shift Manager
Michigan Pizza Hut
Coloma
05.2012 - 05.2016
- Supervised daily operations while leading a team during high-volume shifts.
- Trained, coached, and developed new employees.
- Scheduled staff and delegated work assignments.
- Managed customer escalations and resolved service concerns.
- Supported operational goals by improving workflow and team performance.
Education
Bachelor of Business Administration -
Indiana Wesleyan University
Marion, IN05-2027
Associate of General Studies - General Studies
Lake Michigan College
Benton Harbor, MI05-2024
High School Diploma -
Coloma High School
Coloma, MI05-2014
Skills
- Customer Service Leadership
- Team Training & Mentoring
- Sales Support Operations
- Order Management
- Cross-Functional Collaboration
- Customer Relationship Management
- Process Improvement
- Problem Resolution
- SAP
- JD Edwards (JDE)
- Microsoft Office Suite
- Genesys
- Invoice & Payment Collection
- Product Knowledge
- Communication & Coaching
Key Qualifications
- Team Training & Onboarding
- Process Improvement
- Cross-Functional Leadership
- Customer Escalation Resolution
- Sales Support Operations
- Relationship Management
- SAP & JD Edwards
- Continuous Improvement
- Operational Excellence
Leadership Experience
- Train, coach, and onboard new Sales Support Representatives on department procedures and systems.
- Mentor teammates by sharing product knowledge and customer service best practices.
- Builds and sustains exceptional relationships with multi-regional Sales representatives and Customer Service partners, fostering collaboration that leads to efficient issue resolution and a seamless customer experience.
- Support continuous improvement initiatives that increase efficiency and accuracy.
- Recognized for consistently meeting productivity and quality expectations.
Certification
Certified Registered Central Service Technician (CRCST)
Timeline
Senior Sales Support Representative
Stryker Corporation
11.2021 - Current
Surgical Product Specialist/Certified Sterile Processing Technician
Spectrum Health Lakeland
05.2016 - 11.2021
Shift Manager
Michigan Pizza Hut
05.2012 - 05.2016
Associate of General Studies - General Studies
Lake Michigan College
High School Diploma -
Coloma High School
Bachelor of Business Administration -
Indiana Wesleyan University