Sherry Davis
Reno
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Sales Support Representative
Henry Schein
Reno, NV
01.2022 - Current
- The Sr. Sales Support Representative performs all duties of a Sales Support Representative and not limited to also handling issues for the Sales Team that may require a higher level of knowledge and special attention, including but not limited to coordinating with internal partners, troubleshooting, system issues and addressing uncommon inquiries.
- This position is responsible for addressing telephone calls from Field Sales Consultants (The Sales Team) and Regional Sales Managers (RSMs) regarding various processes relating to customer support functions.
- This position primarily involves providing customer service to the Sales Team regarding orders, returns and account inquiries.
- Responsible for handling higher level, more complex calls & emails and customer concerns on behalf of the Sales Team.
- Responsible for training new hires and existing TSMs on department processes, procedures and system updates.
- Collaborated with cross-functional teams to resolve complex customer inquiries and issues.
- Implemented best practices that reduced response times for customer queries, increasing overall service quality.
Sales Support
10.2013 - 01.2022
- Receives telephone calls from the Sales Team to answer inquiries on various issues, including orders, bills, and shipments
- Issues return authorizations, credits, and traces customer order shipments
- Contacts manufacturers for product information and return authorization for non-stock items
- Initiates changes to and cancellation of orders or back orders upon request and keeps the Sales Team advised of progress
- Interacts with Distribution Centers regarding post-order inquiries, such as requesting shelf checks to ensure product availability
- Coordinates with internal partners including but not limited to Astea, Medpricing, GPO Enrollment and Contracts for completion and/or follow-up of requests for the Sales Team and provides timely and accurate updates on a regular basis
- Interacts with the Sales Team regarding complex customer related issues
- Evaluates, analyzes and resolves the Sales Team concerns
- Communicates unusual situations requiring special attention and/or a higher level of knowledge to the Department management team and/or the Sales Team
Education
Bachelor of Science - Business
University Nevada Las Vegas
Las Vegas, NV05-1998
Skills
- CRM management
- Salesforce proficiency
- Sales training
- Contract review
- Complaint resolution
- Customer needs assessment
- Customer order management
- Performance tracking
- Microsoft office expertise
- Attention to detail
- Problem-solving abilities
- Excellent communication
Certification
Accredited in Medical Sales (AMS)
Multiple Support Spotlight Recipient
This peer nominated award recognizes an outstanding Sales Support team member who consistently empowers the sales force, elevates the customer experience, and embodies a true team-first spirit. Nominees for this award go above and beyond to remove obstacles, streamline processes, and ensure deals cross the finish line smoothly.
Multiple Golden Call Awards
The Golden Call is a peer-nominated award recognizing outstanding sales support. It honors professionals who consistently go "above and beyond" to empower the sales team, streamline deal closures, and deliver exceptional service, acting as the operational backbone of the company's revenue engine.
Timeline
Senior Sales Support Representative
Henry Schein
01.2022 - Current
Sales Support
10.2013 - 01.2022
Bachelor of Science - Business
University Nevada Las Vegas