TAI-ANNE BISHOP
Coram,NY
Summary
Accomplished senior sales accociate with a proven track record at Ferguson Enterprises LLC, adept in financial resources management and leveraging CRM tools like Salesforce for enhanced customer relations. Excelled in optimizing operations and leading teams to exceed sales targets, demonstrating exceptional leadership and operational reporting skills.
Overview
10
10
years of professional experience
Work History
Senior Sales Support Representative
Ferguson Enterprises LLC
Bayport, NY
06.2024 - Current
- Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
- Answer sales calls for general information, addressing and resolving customer concerns or questions.
- Ability to effectively use customer relationship management (CRM) system and phone system.
Branch Operations Manager
Ferguson Enterprises LLC
Flushing, NY
12.2018 - 06.2024
- Maintained branch files for major accounts, investments and employees. Generated financial and operational reports to assist management with business strategy.
- Trained employees on proper procedures and strategies to improve, complete ownership of P&L along with overseeing collective bargaining agreement employees.
- Lead local operations of this location which includes oversight of Inside Sales Representatives, Operations Managers, Counter Sales Representatives, and heavy teamwork in warehouse/delivery with District Logistics Manager.
Correctional Officer
New York City Department Of Corrections
East Elmhurst, NY
06.2016 - 12.2018
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.. Tracked inmates through head counts, visitor logs and scheduled activities.
- Received and accounted for personal possessions and determined inmate work assignments.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
Counter Supervisor
Ferguson Enterprises LLC
New York, NY
10.2014 - 06.2016
- Trained associates on product specifications, merchandising, counter organization and retail sales. Managed overall operation of wholesale and retail counter for productive counter operations.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Monitored merchandising, organization and appearance of wholesale and retail counters.
Education
Bachelor of Arts - Sociology
CUNY School of Professional Studies
New York, NYAssociate of Arts - Sociology
CUNY Kingsborough
Brooklyn, NY06.2021
Skills
- Operational Reporting, Financial Resources Management
- Microsoft Office
- Commercial Lines of Credit
- CRM Tracking, Salesforce
Timeline
Senior Sales Support Representative
Ferguson Enterprises LLC
06.2024 - Current
Branch Operations Manager
Ferguson Enterprises LLC
12.2018 - 06.2024
Correctional Officer
New York City Department Of Corrections
06.2016 - 12.2018
Counter Supervisor
Ferguson Enterprises LLC
10.2014 - 06.2016
Bachelor of Arts - Sociology
CUNY School of Professional Studies
Associate of Arts - Sociology
CUNY Kingsborough