Jaimie Michalczyk-Cook
Summary
Professional with significant background in correctional facility management, prepared for leadership in maintaining order and safety. Demonstrates strong team collaboration, adaptability, and focus on achieving measurable results. Skilled in conflict resolution, staff training, and policy enforcement. Known for reliability and effective communication under changing conditions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Correctional Lieutenant
Georgia Department of Corrections
02.2017 - Current
- Protect the public by maintaining safety and security of facility
- Conduct regular head counts of inmates within a section
- Monitor inmate behavior and report unusual activity to ensure safety and security
- Escort inmates to job sites, medical facilities, classrooms or other areas they are needed in a timely, secure manner
- Assist other Correctional Officers with management of inmates
- Conduct regular searches of inmate areas such as cells, recreation rooms and showers for unauthorized items
- Manage and de-escalate confrontational situations as they arise to maintain security and positive control
- Write accurate and detailed reports of all daily activities
- Received certification in the Perimeter Detection System in 2017
- Promoted to Field Training Officer November 2019
- Promoted to Sergeant August 2021
- Completed Sergeants Academy October 2021
- Completed Lieutenants Academy August 2023
- Promoted to Lieutenant November 2023
Independent Courier
Fleetgistics
06.2016 - 12.2016
- Maintain a written log of product being taken each day
- Log the quantity and type of product (bag, control, cooler, etc.)
- Deliver products to correct locations in a timely manner
- Ensure signatures from locations to confirm deliveries
Overnight Distribution Generalist
Publishers Circulation Fulfillment, Inc
11.2015 - 12.2016
- Ensuring quality and quantity of products to the couriers
- Maintaining cleanliness of the warehouse
- Making deliveries for carriers who cannot make it
- Performing spot checks to ensure quality delivery to clients with consistent complaints
- Follow up with customers complaints to ensure a resolution
- Train new couriers on routes
Shipping and Receiving Clerk
Posterazzi.com
10.2015 - 01.2016
- Ensuring quality and quantity of orders
- Properly packaging and shipping orders
- Ensuring accuracy of invoices
- Sorting returned orders which included received paperwork, damaged product, and adding non-damaged product to our inventory
- Adding received products to our inventory and placing them in their proper place based on the subject of the product
Assistant Manager of Sales
K's Wedding Center
04.2013 - 09.2015
- Organized promotional events and interacted with community to increase sales volume.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Booking appointments
- Experience in Microsoft Word and Excel
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Trained new associates in successful sales and performance strategies.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
Stocker/Picker
Pep Boys Distribution Center
11.2013 - 06.2015
- Fulfilling supply orders in an efficient and safe manner
- Physical selection of ordered parts
- Transportation of tubs and/or pallets of completed orders
- Hand pallet jack experience
Security Officer
Allied Barton Security Services
11.2010 - 09.2012
- Check ID's of employees and visitors
- Protect life and property of the company
- Be a deterrent for illegal activities on company property
- Monitor the grounds
- Gate in and out tractor trailers
Sales Supervisor
Orange County Fair Speedway
06.2002 - 06.2010
- Show race fans to their proper ticketed seats
- Handle large amounts of cash
- Required to be standing/walking for 5+ hours
- General Customer Service Duties
- Supervisor for 5 years
Education
Diploma - Criminal Justice
Ulster County BOCES Career & Technical Center
Port Ewen, New York06.2008
Diploma - General Studies
Wallkill Senior High School
Wallkill, New York06.2008
Skills
- Customer Service
- Computer Skills
- Ms Word & Ms Excel
- Ms Windows
- Typing
- Law Enforcement
- Staff management
- Policy enforcement
- Conflict Management
- Inmate supervision
- Incident investigation
Certification
- First Aid Certification
- CPR Certification
- Field Training Officer Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Correctional Lieutenant
Georgia Department of Corrections
02.2017 - Current
Independent Courier
Fleetgistics
06.2016 - 12.2016
Overnight Distribution Generalist
Publishers Circulation Fulfillment, Inc
11.2015 - 12.2016
Shipping and Receiving Clerk
Posterazzi.com
10.2015 - 01.2016
Stocker/Picker
Pep Boys Distribution Center
11.2013 - 06.2015
Assistant Manager of Sales
K's Wedding Center
04.2013 - 09.2015
Security Officer
Allied Barton Security Services
11.2010 - 09.2012
Sales Supervisor
Orange County Fair Speedway
06.2002 - 06.2010
- First Aid Certification
- CPR Certification
- Field Training Officer Certification
Diploma - Criminal Justice
Ulster County BOCES Career & Technical Center
Diploma - General Studies
Wallkill Senior High School
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