Jaimie Stump
Logan
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approaches to meet and foster organizational goals.
Overview
2
2
years of professional experience
Work History
Data Center Security Officer
Allied Universal Security Services
12.2023 - 09.2024
- Managed access control systems, ensuring only authorized personnel had entry to restricted areas within the facility.
- Facilitated communication between different departments regarding security matters, fostering a collaborative approach to problem-solving.
- Enhanced data center security by implementing strict access control measures and monitoring systems.
- Maintained a secure environment for sensitive data with diligent surveillance and incident response protocols.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
Site Lead/Access Control Officer
Sitemetric
05.2022 - 12.2023
- Became a lead within 2 months, responsible for overseeing tasks of other ACOs, badging and maintaining site moral, schedules, problem solving, and various other tasks
- Improved site efficiency by implementing streamlined processes and procedures.
- Maintained detailed records of project progress, allowing for accurate forecasting of future needs.
- Collaborated with other Site Leads to share best practices and improve overall company performance.
- Resolved conflicts among team members, fostering a positive and collaborative work environment.
- Developed effective communication channels between onsite teams and offsite management staff.
- Promoted a culture of continuous learning by offering professional development opportunities to team members regularly.
- Established strong relationships with clients, leading to repeat business and increased referrals.
- Trained new team members on site policies and procedures.
- Developed work schedules for team members to maximize shift coverage.
- Implemented best practices and safe operating procedures.
Leasing Specialist
Barrington Group Inc
01.2023 - 11.2023
- Responsibilities included conducting tours for potential residents, sending emails, answering phone calls, being proficient in Microsoft Office programs and Yardi
- Additionally handling resident issues, complaints, and various other office tasks
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
- Maintained accurate records of all leasing activity, providing valuable data for management decision-making.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
Education
Master of Arts - Organizational Communication
Ohio University
Athens, OH05-2025
Bachelor of Science - Communications
Ohio University
Lancaster, OH01.2022
Skills
- Customer focused approach
- Leadership & management
- Multi-tasking
- Problem-solving
- Training & development
- Adapts seamlessly to dynamic environments
- Collaborative
- Proficient in Microsoft Office
- Communication strategies
- Verbal and written communication
Timeline
Data Center Security Officer
Allied Universal Security Services
12.2023 - 09.2024
Leasing Specialist
Barrington Group Inc
01.2023 - 11.2023
Site Lead/Access Control Officer
Sitemetric
05.2022 - 12.2023
Master of Arts - Organizational Communication
Ohio University
Bachelor of Science - Communications
Ohio University
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