Jaimie Taylor
Yakima,WA
Summary
Detail-oriented professional with over 10 years of experience in customer service, office management, and team leadership. Highly proficient in a variety of software and systems, including OPERA, Microsoft Office, PBX, Hotel operating systems, Open Dental, CSR, and Zendesk. Strong interpersonal skills and a proven track record of excelling in customer-focused roles. Eager to contribute to a new opportunity and continue to expand my skillset.
Overview
14
14
years of professional experience
Work History
Corporate Customer Service & Escalations Manager
Rue Gilt Groupe
Louisville, KY
09.2019 - Current
- Managed daily operations in a virtual environment, overseeing recruitment, training, and supervision of 24+ direct reports
- Created and developed policies & procedures to increase efficiency for internal agents as well enhance the external partner/customer experience
- Acted as an intermediary between the CEO and other departments or outside organizations when needed.
- Drafted official correspondence on behalf of the CEO in accordance with company policies.
- Took detailed notes in meetings and disseminated information afterward.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Office Manager
Kid's Dentistree
Louisville, KY
04.2015 - 09.2017
- Managed front desk operations, staff recruitment, training, and performance management
- Handled financial tasks such as budgeting, patient account adjustments, and insurance verification
- Ensured a positive patient experience through adherence to company standards and policies
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Front Desk Guest Representative
The Brown Hotel
Louisville, KY
05.2014 - 04.2015
- Managed guest services, including check-in/check-out, concierge duties, and reservations
- Trained new front desk representatives and maintained proficiency in various software systems
- Handled credit card authorizations, billing coordination, and financial transactions
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
PBX Operator & Reservation Customizer
Hyatt Regency Hotel
Louisville, KY
03.2013 - 05.2014
- Managed phone lines for reservations and technical information, addressing guest requests and complaints
- Handled financial transactions, including credit card authorizations and billing accuracy
- Awarded Employee of the Month in July 2013 for exceptional job performance
Sales Associate
Tilly's
Louisville, KY
09.2012 - 02.2013
- Engaged with customers to meet their needs and provided a welcoming environment
- Maintained store cleanliness, organization, and inventory management
Shift Manager
A&W Restaurants
Tucson, AZ
02.2011 - 08.2012
- Managed daily cash intake by counting out registers and tabulating profits.
- Upheld company standards and compliance requirements for operations.
- Coached employees on interactions with customers to drive exceptional service.
Education
High School Diploma -
Canyon Rose Academy
Skills
- Front Office, Operating Systems, Multi-line Phone Systems, Office Management, Administrative Experience, Customer Service, Guest Services, Microsoft Outlook, Personal Assistant Experience, Microsoft Word, Phone Etiquette, Zendesk, Team Management, Customer Support, Help Desk, Salesforce, Payroll, Recruiting, Computer Literacy, Communication Skills, Office Experience, Microsoft Excel, Microsoft Office, SharePoint, Google Docs, Typing, CRM Software
Timeline
Corporate Customer Service & Escalations Manager
Rue Gilt Groupe
09.2019 - Current
Office Manager
Kid's Dentistree
04.2015 - 09.2017
Front Desk Guest Representative
The Brown Hotel
05.2014 - 04.2015
PBX Operator & Reservation Customizer
Hyatt Regency Hotel
03.2013 - 05.2014
Sales Associate
Tilly's
09.2012 - 02.2013
Shift Manager
A&W Restaurants
02.2011 - 08.2012
High School Diploma -
Canyon Rose Academy