Jaimie Tonks
South Ogden,UT
Summary
A seasoned travel professional with a strong foundation in travel planning and customer service, offering personalized travel solutions, and ensuring client satisfaction. Utilizes advanced knowledge of travel software and industry trends to enhance service delivery. Track record of effectively managing client relationships and resolving issues promptly.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Somewhere Fun Travel
Self-employeed
09.2023 - Current
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Created promotional materials to increase visibility and attract larger market share.
- Collected, handled and documented payments for travel services.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Sales and Marketing Manager
CompuTech
05.2010 - 11.2024
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
- Led a high-performing sales team, providing coaching and ongoing support to ensure success.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Spearheaded trade show participation, showcasing products effectively while networking with potential partners or clients.
- Developed key account relationships for improved client retention and long-term partnerships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
No Degree - Digital Communications And Multimedia
Weber State University
Ogden, UTNo Degree - General Studies
Lower Columbia College
Longview, WANo Degree - General Studies
Mt. Hood Community College
Gresham, ORDiploma - Travel And Tourism
International Air Academy
Vancouver, WASkills
- Problem-solving
- Attention to detail
- Excellent communication
- Critical thinking
- Active listening
- Organization and time management
- Dependable and responsible
- Exceptional customer service
- Sales negotiations
- Microsoft office
- International and domestic travel
- GDS expertise
- Strong communication skills
- Travel research
Accomplishments
Recognition by leadership and peers of AAA NCNU for Collaboration, Adaptability, Accountability, and Excellence
Quoted on Adaptability for AAA employee brand collateral
Affiliations
- AAA NCNU Employee Engagement Team
- AAA NCNU Employee Satisfaction Team
- Ogden Chamber of Commerce
- Davis County Chamber of Commerce
- Women in Business, Board of Directors
Certification
Certified Travel Agent (CTA)
Specialized Training
Destination Specialist Training from The Travel Institute: Caribbean, Southern Europe, Northern Europe, Golf and Spas
College of Disney Knowledge
Princess Academy First Officer
AAA University: Professional Selling Skills, Workplace Violence, Workplace Harassment, Ethics and Diversity, Leading Generations X and Next, Coaching for Top Performance, Leading Successful Onsite Teams, Managing and Working With Difficult People, Developing Employees HMM Plus
Timeline
Somewhere Fun Travel
Self-employeed
09.2023 - Current
Sales and Marketing Manager
CompuTech
05.2010 - 11.2024
No Degree - Digital Communications And Multimedia
Weber State University
No Degree - General Studies
Lower Columbia College
No Degree - General Studies
Mt. Hood Community College
Diploma - Travel And Tourism
International Air Academy