JAIMON WAGNER

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Completed point of sale opening and closing procedures.
• Supervised guests at front counter, answering questions regarding products.
• anaging the parts inventory at a TA truck stop service shop, ensuring proper stock levels, assisting customers with parts needs, and overseeing the overall operations of the parts counter, including sales, ordering, and customer service.
• Maintaining accurate stock levels of truck parts, including regular inventory checks and reordering as needed. Managing parts rotation to ensure proper stock rotation and prevent expired parts.
  Tracking inventory levels using computer systems.
  
• Customer Service: Assisting customers with identifying and selecting the correct parts for their trucks. Providing information on part availability, pricing, and compatibility.
  
  Processing customer orders and ensuring timely delivery of parts.
  Addressing customer concerns and resolving issues related to parts orders.
• Sales: Promoting specific parts or special offers to customers.
  Generating sales leads and closing deals.
  Tracking sales performance and identifying opportunities for improvement.
• Operational Management: Overseeing the day-to-day operations of the parts counter.
  Ensuring compliance with company policies and procedures regarding parts sales and inventory management.
  Managing a team of parts counter associates, including scheduling and assigning tasks.
• Technical Knowledge: Possessing a strong understanding of heavy-duty truck parts and systems.
  Staying updated on new parts and technologies available in the trucking industry. Ability to diagnose basic truck part issues and recommend appropriate replacements.
  
• Managed 1 Assistant Manager and A Technical Quality Manager (TQM) and 24 employees

• Worked well with teammates and accepted coaching from management team.
• Worked front counter, drive-thru and other areas.
• Became familiar with products to answer questions and make suggestions.
• Assisted other team members to achieve goals.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Trained new team members on procedures, customer service, and sales techniques.
• Stocked shelves to organize aisles in assigned department.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned and maintained all areas of the shop bays
• In charge of the entry level technicians

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Resolved problems, improved operations and provided exceptional service.
• A 91B Wheeled Vehicle Mechanic in the US Army performs maintenance, repairs, and recovery operations on wheeled vehicles and some armored vehicles. They also maintain associated trailers and material handling equipment.