JAIMON WAGNER
Knoxville,TN
Summary
Automotive operations leader with 10+ years of experience driving performance in high-volume service environments. Proven ability to elevate team capability, strengthen operational consistency, and grow revenue through disciplined leadership and KPI-driven decision-making. Adept at managing staffing, inventory, compliance, and financial performance across multiple operational areas. Ready for district-level oversight and multi-location leadership.
Overview
14
14
years of professional experience
Work History
General Manager
Valvoline Express Care
05.2025 - Current
- Direct daily operations of a high-volume automotive service center including staffing, scheduling, inventory management, and financial performance.
- Lead and develop technicians and service staff to consistently exceed sales and customer satisfaction goals.
- Implement service recommendation strategies that increase average ticket value and repeat business.
- Maintain strict safety standards, quality control procedures, and operational compliance.
- Oversee daily reporting, POS reconciliation, and operational performance tracking.
Shop General Manager
Travel Centers of America
01.2019 - 05.2025
- Managed daily operations of a high-volume service shop with a team of 24 employees.
- Directed hiring, onboarding, scheduling, and employee development programs.
- Maintained inventory systems and vendor relationships to ensure consistent supply availability.
- Improved shop workflow efficiency and service throughput through operational improvements.
- Oversaw financial reporting, POS reconciliation, and loss prevention procedures.
Crew Chief 3
Speedco Truck Lube and Tires
01.2016 - 04.2019
- Supervised technicians and service staff in a high-volume truck service environment.
- Managed parts inventory and assisted customers with service needs and recommendations.
- Assisted with employee training and performance development.
91B Wheeled Vehicle Mechanic
United States Army
09.2012 - 01.2016
- Performed diagnostics, repairs, and preventative maintenance on military vehicles and equipment.
- Maintained strict safety procedures and operational readiness standards.
Education
High School Diploma - undefined
Clinton High School
Clinton, TNSkills
- Multi-Unit Operations Readiness
- Team Leadership & Staff Development
- Revenue Growth & Upselling Strategy
- Inventory & Vendor Management
- Customer Experience Optimization
- Safety & Compliance Management
- Employee Training & Coaching
- Scheduling & Labor Management
- POS Systems & Cash Handling Oversight
Timeline
General Manager
Valvoline Express Care
05.2025 - Current
Shop General Manager
Travel Centers of America
01.2019 - 05.2025
Crew Chief 3
Speedco Truck Lube and Tires
01.2016 - 04.2019
91B Wheeled Vehicle Mechanic
United States Army
09.2012 - 01.2016
High School Diploma - undefined
Clinton High School