Jennifer Ohnstad
Hampton,VA
Summary
Results-driven Multi-Unit Operations Leader and Certified Training General Manager with 8 years of experience in high-volume environments. Expertise in driving sales growth, reducing turnover, and developing training programs while leading cross-functional teams. Proficient in performance analytics, workforce development, compliance management, and operational strategy, targeting corporate training or operations leadership roles.
Overview
5
5
years of professional experience
Work History
Certified Training General Manager
Flynn Group
Suffolk, Virginia
06.2024 - Current
- Directed multi-unit operations for two restaurant locations and managed 23+ employees.
- Direct full-cycle recruiting, hiring, onboarding, performance management, and terminations
- Design and deliver structured food safety, POS systems, and performance analytics training
- Analyze KPIs (sales, labor %, food cost, productivity) and implement corrective action plans
- Drive measurable sales growth through team coaching and operational strategy by 6-10%
- Significantly improved management and crew retention in a high-turnover environment through leadership coaching and structured training processes
- Rapidly stabilized staffing and improved retention in a high-turnover environment through leadership coaching and structured training processes.
- Ensure audit readiness and compliance with corporate and regulatory standards
- Manage scheduling, inventory and profitability across multiple locations
- Mentor and support shift-leaders and managers to prepare them for expanded leadership roles
Kitchen Manager/Front Desk Operator
Hilton Garden Inn Hotel
Casper, WY
03.2021 - 08.2021
- Supported front desk operations including guest services, reservations, and issue resolution
- Transitioned into kitchen leadership role following operational restructuring
- Oversaw scheduling, controlled inventory, and monitored food costs to ensure operational efficiency
- Trained and developed kitchen staff, fostering improved service standards and team productivity
- Utilized Microsoft Office tools to track reporting and operational performance
Sales Associate
Wireless Zone - Verizon Authorized Retailer
Smithfield, VA
09.2021 - 07.2022
- Consistently met and exceeded monthly individual and store sales targets
- Delivered consultative sales approach to identify customer needs and recommend solutions
- Resolved technical and account issues to improve customer retention
- Managed inventory and merchandising to support revenue goals
Assistant General Manager
McDonald's
Casper, WY
02.2021 - 03.2021
- Oversaw hiring, onboarding, and workforce scheduling for high-volume location
- Developed and implemented structured crew training programs
- Managed employee relations, morale initiatives, and retention strategies
- Ensured compliance with food safety and corporate operational standards
Education
High School Diploma -
Kelly High School
Casper, WY06.2018
Skills
Multi-Unit Leadership
- Multi-Location Operations Oversight
- Performance Standardization Across Units
- Manager Development & Accountability
- Workforce Planning & Labor Optimization
Training & Talent Development
- Structured Onboarding Programs
- Leadership Development
- Training program development
- Skills Gap Analysis & Coaching
- Food Safety & Compliance Training
Financial & Operational Strategy
- P&L Oversight
- KPI Analysis (Sales, Labor %, Food Cost)
- Revenue Growth Strategy
- Inventory & Cost Control
- Audit Readiness & Compliance
Sales & Performance Management
- Revenue Target Achievement
- Data-driven planning
- Customer retention
- Improvement plans
Systems & Reporting
- POS & Operational Systems
- Microsoft Office (Excel, Word, PowerPoint)
- Google Workspace
- Cloud-Based Reporting Platforms
Timeline
Certified Training General Manager
Flynn Group
06.2024 - Current
Sales Associate
Wireless Zone - Verizon Authorized Retailer
09.2021 - 07.2022
Kitchen Manager/Front Desk Operator
Hilton Garden Inn Hotel
03.2021 - 08.2021
Assistant General Manager
McDonald's
02.2021 - 03.2021
High School Diploma -
Kelly High School