Jessica Dan'elle Yost
Salisbury,NC
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
Certified Training General Manager
MOD Pizza
11.2018 - Current
- Ensured food safety and customer satisfaction.
- Promoted a culture of learning by regularly reviewing employee feedback and adapting instructional strategies accordingly.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant Manager
Panera Bread
08.2017 - 11.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
General Manager
Chipotle Mexican Grill
10.2013 - 08.2017
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
Diploma -
Jesse C Carson High School
05.2012
Skills
- Problem Resolution
- Marketing
- Recruiting
- Proficient in Microsoft
- Operations Management
- Efficient multi-tasker
- Time Management
- Customer Relations
- Verbal and written communication
- Administrative Skills
- P&L Management
References
Available upon request
Timeline
Certified Training General Manager
MOD Pizza
11.2018 - Current
Assistant Manager
Panera Bread
08.2017 - 11.2018
General Manager
Chipotle Mexican Grill
10.2013 - 08.2017
Diploma -
Jesse C Carson High School