Samantha McFarlin
South Milwaukee,WI
Summary
Proven leader with a track record of cultivating high-performing teams and driving operational efficiency. At Cousins Subs, spearheaded a successful remodel, training many successful managers, and won multiple awards for excellence. Expert in operations management and staff development, blending leadership skills with adept problem-solving to enhance team productivity and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Certified Training General Manager
Cousins Subs
04.2010 - Current
- Managed food costs, labor costs, employee reviews, training, schedules, and ordering.
- Managed a diverse team, fostering a positive work environment and high crew satisfaction, with a low turn over.
- Cultivated strong relationships with guests, vendors, and crew to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring crew on industry practices, company procedures, and register systems.
- Trained multiple successful GM's and Assistant GM's.
- Managed a very successful remodel at our busiest corporate location.
- Won multiple awards including, people's choice GM twice, GM of the year, and sales award.
Pharmacy Technician Intern
Walgreens
05.2011 - 10.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Restocked automated medication dispensing equipment.
- Utilized excellent attention to detail when counting pills or measuring liquid medications for precise dosages per pharmacist instructions.
- Maintained confidentiality of patient records in accordance with HIPAA regulations while handling sensitive medical information daily.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted, measured and compounded medications following standard procedures.
Crew Member
Dairy Queen
07.2008 - 01.2010
- Worked front counter, behind the counter and other areas.
- Took orders, prepared orders, and collected payments.
- Collaborated with team members to complete orders.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
Pharmacy Tech - Pharmacy Tech
Kaplan
Milwaukee, WI06.2011
High School Diploma -
South Milwaukee High School
South Milwaukee, WI06.2010
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Staff Management
- Training and Development
- Inventory Control
- Employee Scheduling
Timeline
Pharmacy Technician Intern
Walgreens
05.2011 - 10.2011
Certified Training General Manager
Cousins Subs
04.2010 - Current
Crew Member
Dairy Queen
07.2008 - 01.2010
Pharmacy Tech - Pharmacy Tech
Kaplan
High School Diploma -
South Milwaukee High School