Madison Keller
South Bend,IN
Summary
Dedicated and results-driven General Manager with 7 years of experience at Arby's, including 3 years of general manager leadership of day-to-day operations. System-focused, people-focused, and committed to doing things the right way, ensuring consistency, efficiency, and a positive work environment. Proven track record of driving operational success, team development, and guest satisfaction. Known for thriving in challenging environments, consistently meeting business goals, and fostering a culture of accountability and excellence. Passionate about leadership and eager to take on more responsibility, with a clear goal of advancing to District Manager in the near future.
Overview
10
10
years of professional experience
Work History
Certified Training General Manager
Arby's
04.2022 - Current
- Demonstrate Arby's Values and Leadership.
- Training Arby's systems to develop skills, improve productivity, boost AIQ.
- Strong schedule planning.
- Employee of the Month & Shift Manager of the Month Tracking.
- Effective bi-weekly manager meetings to improve performance metrics.
- Effective appraisal writing and delivery.
- Food, labor, & controllable cost within company target.
General Manager
Arby's
06.2021 - 04.2022
- Quickly identified problem situations and skillfully resolved incidents to satisfaction.
- Conducted employee performance appraisals, providing constructive feedback to encourage professional growth and development.
- Scheduled staff shifts efficiently while balancing labor costs against daily sales reports.
Assistant Manager
Arby's
11.2018 - 06.2021
- Maintained a clean, safe, and organized store environment to enhance positive guest experience.
- Developed strong working relationships with staff, creating a positive work environment, role model for Arby's Values.
- Awarded Assistant Manager of the Year for 2020 within Indiana North District.
Shift Manager
Arby's
12.2017 - 11.2018
- Tracked receipts, employee hours, and AVT.
- Adhered to company standards and compliance requirements for operations and cleanliness of restaurant.
Team Member
Arby's
11.2017 - 12.2017
- Worked different stations to provide optimal coverage and meet production goals.
Concessions Manager
Showland Cinemas
05.2015 - 11.2017
- Coordinated concession team, food preparation, and storeroom operations.
- Maintained a clean and sanitary concessions area by enforcing regular cleaning schedules.
Education
High School Diploma -
Plymouth High School
Plymouth, IN06.2015
Skills
- Leadership and team building
- Time Management
- Training and Development
- Inventory Control
Timeline
Certified Training General Manager
Arby's
04.2022 - Current
General Manager
Arby's
06.2021 - 04.2022
Assistant Manager
Arby's
11.2018 - 06.2021
Shift Manager
Arby's
12.2017 - 11.2018
Team Member
Arby's
11.2017 - 12.2017
Concessions Manager
Showland Cinemas
05.2015 - 11.2017
High School Diploma -
Plymouth High School
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