Jaimz Heflin
Amarillo,TX
Summary
Dedicated retail leader with a strong background in customer support and team development. Consistently elevated client loyalty and revenue through strategic workflow optimization and personalized client engagement, ensuring an exceptional brand experience.
Overview
11
11
years of professional experience
Work History
Retail Store Manager
T-Mobile
Amarillo, USA
09.2025 - Current
- Managed End-to-End Store Operations: Oversaw daily retail operations, ensuring strict compliance with corporate merchandising standards, optimizing inventory control, and fostering a high-energy, customer-centric environment.
- Elevated Revenue and Client Loyalty: Consistently exceeded revenue targets through consultative selling of integrated solutions, high-value ecosystem services (e.g., fiber conversion), and advanced product activations.
- Coached for Exceptional Client Experience: Improved Customer Satisfaction (CSAT) scores through implementation of innovative coaching tools and metrics focused on personalized client engagement and technical support accuracy.
- Spearheaded Local Marketing Initiatives: Directed local outreach to increase foot traffic and enhance brand awareness by organizing community event promotional booths and managing localized social media marketing campaigns.
Sales Representative
T-Mobile
Amarillo, USA
10.2024 - 08.2025
- Consistently ranked #1 in sales performance, frequently exceeding store goals and leading to selection for Assistant Store Manager training.
- Engaged customers to understand their needs and recommend suitable products.
- Demonstrated features of mobile devices and services to enhance customer experience.
- Assisted team management by coaching representatives on KPIs and delivering product and service education to enhance customer satisfaction.
- Collaborated with team members to create effective sales strategies and promotions.
Data Analyst
Giving Home Health Care
Amarillo, USA
06.2021 - 12.2023
- Analyzed patient data to improve service delivery and care quality.
- Created reports for management on patient outcomes and service utilization.
- Resolved sensitive medical claims (EEOICPA) using technical research and analytical skills, mastering complex data sets and ensuring compliance in record management.
- Streamlined patient communication and enhanced team workflow efficiency by 20% through Asana for task delegation and coordination of weekly meetings with union representatives.
- Collaborated with healthcare teams to optimize data collection processes.
Retail Sales Associate
806 Vapes
Amarillo, USA
01.2016 - 06.2021
- Provided exceptional customer service and resolved inquiries efficiently.
- Guided customers on product selection to help them reduce unwanted habits.
- Assisted customers in selecting vape products and accessories.
- Maintained knowledge of current product offerings and industry trends.
- Managed inventory control system, overseeing stock levels and high-volume B2B/retail ordering while ensuring quality control for shipments.
Call Center Representative / Assistant Team Manager
Sitel
Amarillo, USA
01.2015 - 01.2016
- Promoted to Assistant Team Manager for leadership and reliability; managed scheduling and coordinated team-building initiatives to strengthen team cohesion.
- Resolved critical client issues by handling complex billing inquiries and cross-training in APV department to facilitate accurate financial resolution of customer insurance claims.
- Handled customer complaints and resolved issues effectively to ensure satisfaction.
- Assisted customers with inquiries and product information through various communication channels.
- Documented customer interactions accurately in the database for future reference.
Education
GED -
Charleston High School
Charleston, WV02-2013
Skills
- Stock management
- Sales forecasting
- Retention strategies
- Journey analysis
- Metrics analysis
- Workflow optimization
- Retail technology support
- Team leadership
- Product training
- Effective communication
- Building rapport
- Premium customer experience
Timeline
Retail Store Manager
T-Mobile
09.2025 - Current
Sales Representative
T-Mobile
10.2024 - 08.2025
Data Analyst
Giving Home Health Care
06.2021 - 12.2023
Retail Sales Associate
806 Vapes
01.2016 - 06.2021
Call Center Representative / Assistant Team Manager
Sitel
01.2015 - 01.2016
GED -
Charleston High School