Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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JAIRA RODRIGUEZ

BRADENTON,FL

Summary

Dedicate and result-driver Clinical Research Professional with extensive experience in patient recruitment. Proven track records of successfully identifying screening and enrolling study participants. Skilled in fostering patient engagement, collaborating with multidisciplinary teams.

Knowledgeable pharmacy technician with extensive background in pharmacy operations and patient care. Successfully managed prescription processing, inventory control, and customer service in high-volume settings. Demonstrated expertise in medication dispensing and patient education, ensuring compliance with all regulatory standards.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Patient Relations Specialist

Covenant Metabolic Specialist
03.2023 - Current
  • Served as the primary point of contact for patients, ensuring a positive experience by addressing concerns, answering questions and coordinating care with medical staff.
  • Managed scheduling, registration and pre-visit preparations to streamline the patient experience from first contact to follow-up.
  • Supported patient recruitment and retention efforts by maintaining open communication and providing education material related to opening clinical trials or treatments.
  • Maintained an updated database of potential patients for future studies and opportunities, allowing for quick access to a well-matched patient pool.
  • Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organizational skills.

Pharmacy Operations Manager

Walgreen's Pharmacy
05.2021 - 03.2023
  • Solicited medical history information from patients to provide best and most effective medical advice.
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications.
  • Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
  • Worked closely with Pharmacist to maintain day-to-day operations.
  • Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
  • Administered vaccines to immunize patients against communicable diseases.
  • Advised patients on potential drug interactions and side effects, proper dose timing and medication storage.
  • Trained pharmacy interns and newly hired technicians.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.

Senior Certified Pharmacy Technician

Walgreen's Pharmacy
10.2015 - 05.2021
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Established and updated patient profiles, medications and insurance details.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Supervised 3-4 pharmacy technicians and coordinated day-to-day assignments.

Pharmacy Technician

Farmacia Lechuga
06.2006 - 08.2015
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

Associate of Science -

National University Collage
Arecibo, PR
05.2006

Skills

  • Recruiting and Hiring

  • Patient education

  • Professionalism and ethics

  • Staff Supervision

  • Multitasking and Organization

  • Inventory Management

  • Decision Making

  • Problem Anticipation and Resolution

  • Records Organization and Management

  • Data entry

Languages

Spanish
Native/ Bilingual

Certification

  • First Aid/CPR Certified
  • Certified immunization administration

Timeline

Patient Relations Specialist

Covenant Metabolic Specialist
03.2023 - Current

Pharmacy Operations Manager

Walgreen's Pharmacy
05.2021 - 03.2023

Senior Certified Pharmacy Technician

Walgreen's Pharmacy
10.2015 - 05.2021

Pharmacy Technician

Farmacia Lechuga
06.2006 - 08.2015

Associate of Science -

National University Collage

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