Jaire McMichael
Jacksonville,FL
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Information Center Specialist
Digital Federal Credit Union
Jacksonville , FL
2023.05 - Current
- Maintained a high level of confidentiality regarding customer accounts.
- Educated members on various products and services offered by the Credit Union.
- Answered inquiries from members regarding their accounts or other credit union services.
- Implemented process improvements that improved efficiency within the department.
- Answered incoming calls regarding membership benefits and services.
Patient Access Representative
Spectraforce Technologies Inc.
Jacksonville , FL
2021.12 - 2023.05
- Applied HIPAA privacy and security regulations while handling patient information.
- Maintained detailed records of customer interactions and transactions.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Checked daily doctor schedules and verified insurance.
- Provided technical assistance to customers through phone, email and chat support.
Customer Service Manager
Bed Bath & Beyond
Winston-Salem , NC
2017.08 - 2018.10
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
Education
Associate of Arts - Art History
Forsyth Technical Community College
Winston-salem, NC05.2020
Skills
- Problem-solving abilities
- Technologically savvy
- Inbound and Outbound Calling
- Supply Ordering
- Punctual and Reliable
Timeline
Information Center Specialist
Digital Federal Credit Union
2023.05 - Current
Patient Access Representative
Spectraforce Technologies Inc.
2021.12 - 2023.05
Customer Service Manager
Bed Bath & Beyond
2017.08 - 2018.10
Associate of Arts - Art History
Forsyth Technical Community College
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