Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Ja'Irie Morgan

Clarksville

Summary

Organized and adaptable Administrative Professional with over 10 years of experience in administrative support, data entry, and customer service. Skilled in managing daily office operations, maintaining accurate records, and supporting HR functions. Proven ability to handle confidential information, streamline workflows, and provide excellent service.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

15
years of professional experience
1
Certification

Work History

Loomis Armored US

Balance & Audit Clerk
06.2022 - 10.2024

Job overview

  • Reconciled daily customer accounts and balance sheets, identifying discrepancies, delinquencies, and documenting root causes to maintain financial accuracy.
  • Reviewed and verified balancing documentation for currency, coin, and ATM inventories, ensuring accuracy in teller activity and ATM transaction logs.
  • Conducted financial data assessments to evaluate credit risks and flagged anomalies for further investigation or resolution.
  • Investigated and followed up on open or exception items, providing daily status updates and ensuring timely resolution in line with audit standards.
  • Maintained compliance with internal security protocols and financial audit procedures to protect sensitive customer and company data.
  • Built and nurtured client relationships through professional communication, while cross-training to support operational continuity during team absences.
  • Identified irregularities, researched causes and resolved problems.
  • Reviewed figures, postings and paperwork for accuracy, integrity, and compliance.

JMA Placement

Administrative Assistant
01.2022 - 05.2022

Job overview

  • Managed and maintained both physical and digital filing systems, coordinating document archiving, purging, and retrieval to support efficient recordkeeping and compliance.
  • Handled executive-level communications including screening calls, prioritizing correspondence, composing emails, and managing incoming and outgoing mail.
  • Oversaw administrative scheduling and resource allocation to ensure adequate staff coverage, while tracking attendance, vacation, and sick leave records for payroll accuracy.
  • Conducted and processed background checks and onboarding documentation for new hires, ensuring adherence to company policies and timelines.
  • Developed and implemented streamlined administrative procedures to improve office workflow, documentation accuracy, and interdepartmental coordination.
  • Provided front-desk support by greeting visitors, routing calls, answering inquiries, and facilitating clear communication between departments and external clients.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Speedway Gas Station

Cashier
12.2021 - 03.2022

Job overview

  • Processed customer transactions efficiently and maintained register accuracy
  • Resolved customer issues and escalated as necessary
  • Managed inventory and restocked merchandise
  • Maintained store cleanliness and appearance
  • Provided product recommendations and assisted customers throughout their visit

Holiday Inn Express

Front Desk Receptionist
10.2019 - 03.2020

Job overview

  • Greeted guests, processed check-ins and check-outs, and managed reservations
  • Maintained organized front desk and handled multi-line phone system
  • Processed payments and performed basic bookkeeping
  • Answered guest inquiries and addressed concerns
  • Cross-trained in housekeeping and breakfast services for hotel coverage
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

United States Army

Human Resources Specialist
06.2013 - 04.2019

Job overview

  • Managed and maintained a comprehensive Human Resources Information System (HRIS) for over 1,500 active-duty personnel, ensuring accurate tracking of hires, promotions, transfers, separations, benefits, and insurance coverage.
  • Revised and streamlined Standard Operating Procedures (SOPs) for HR and finance functions, reducing processing times by 50% and decreasing late payment transactions by 87%.
  • Facilitated onboarding and separation processes by preparing personnel files, verifying documents, and coordinating with various departments to ensure compliance with military regulations.
  • Led training and mentorship programs for junior soldiers, promoting individual growth and professional development while fostering independent decision-making skills in administrative roles.
  • Conducted audits of personnel files to ensure completeness and accuracy, submitting updates and corrections as needed to maintain data integrity in accordance with military policy.
  • Served as primary point of contact for HR inquiries, addressing concerns related to leave, benefits, pay, evaluations, and promotions with discretion and professionalism.
  • Troubleshot and resolved technical issues related to HR software systems, minimizing downtime and ensuring seamless support for daily administrative operations.
  • Coordinated and monitored performance evaluation plans, assisting leadership in executing corrective actions and implementing disciplinary measures as required.
  • Provided consistent, high-quality customer service, earning a 97% satisfaction rating across multiple categories including communication, efficiency, and reliability.

Sara's Fresh Produce

Bookkeeping Assistant
05.2009 - 09.2011

Job overview

  • Maintained client financial records and processed payroll
  • Verified vendor accounts and managed documentation
  • Created Excel templates for end-of-day reporting
  • Trained new clerks in bookkeeping procedures
  • Handled data entry for sales and customer logs

Education

Eastern Wayne High School
Goldsboro, NC

High School Diploma

University Overview

Skills

  • Administrative & Clerical Support
  • Data Entry & Records Management
  • Document Preparation & File Organization
  • Skilled in Microsoft Office Suite functionalities
  • Verbal & Written Communication
  • Proficient multitasking abilities
  • Schedule Coordination
  • HR Support & Onboarding
  • Inventory management analysis
  • Fostering client connections
  • Efficient data management
  • Accounts receivable

Certification

  • U.S. Army Training – Columbia, SC / WA
  • Human Resources Management
  • Basic Skills Course
  • First Aid and CPR Certification

Timeline

Balance & Audit Clerk
Loomis Armored US
06.2022 - 10.2024
Administrative Assistant
JMA Placement
01.2022 - 05.2022
Cashier
Speedway Gas Station
12.2021 - 03.2022
Front Desk Receptionist
Holiday Inn Express
10.2019 - 03.2020
Human Resources Specialist
United States Army
06.2013 - 04.2019
Bookkeeping Assistant
Sara's Fresh Produce
05.2009 - 09.2011
Eastern Wayne High School
High School Diploma
Ja'Irie Morgan