Summary
Overview
Work History
Education
Skills
Timeline
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Jairo Mendoza

Tustin,CA

Summary

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

Overview

2
2
years of professional experience

Work History

Customer Service Associate/Technician

Target
Irvine, CA
10.2022 - 06.2023
  • Recommended and initiated product offerings to meet customer changing needs.
  • Consulted with customers regarding needs and addressed concerns.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Stocker/Cashier

Walmart
Irvine, CA
10.2021 - 05.2022
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Greeted customers and identified their needs.

Education

High School Diploma -

Tustin High School
Tustin, CA
05-2023

Skills

  • Customer Support
  • Team Collaboration
  • Customer Service
  • Product Knowledge
  • Guest Services
  • Retail Marketing

Timeline

Customer Service Associate/Technician

Target
10.2022 - 06.2023

Stocker/Cashier

Walmart
10.2021 - 05.2022

High School Diploma -

Tustin High School

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Jairo Mendoza