Zyniah Brinson
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Overview
6
6
years of professional experience
Work History
Customer Service Associate /Retail Pharmacy Technician
Walgreens
Nashua, NH
01.2020 - Current
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Delivery Driver
Amazon Flex
Nashua, NH
07.2019 - 01.2020
- Processed shipment documents neatly and efficiently for each load.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Customer Service Representative
PRG Rugs
Nashua, NH
06.2018 - 09.2018
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Associate of Science - Business Management
Nashua Community College
Nashua, NH12-2024
Skills
- Customer Support
- Creative Problem Solving
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Verbal and Written Communication
Timeline
Customer Service Associate /Retail Pharmacy Technician
Walgreens
01.2020 - Current
Delivery Driver
Amazon Flex
07.2019 - 01.2020
Customer Service Representative
PRG Rugs
06.2018 - 09.2018
Associate of Science - Business Management
Nashua Community College
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