Raymond Fontana
Yonkers,NY
Summary
Dynamic customer service professional with extensive experience at Walgreens, excelling in problem resolution and team collaboration. Recognized for enhancing customer loyalty through empathetic interactions and efficient issue resolution. Proven ability to manage high call volumes while maintaining confidentiality and delivering exceptional service. Fluent in Spanish, fostering strong relationships with diverse clientele. Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
4
4
years of professional experience
Work History
Walgreens Customer Service Associate/Retail Pharmacy Assistant
Walgreens
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Internship Student
Amber Charter School
06.2022 - 09.2022
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Analyzed problems and worked with teams to develop solutions.
- Helped to Program Computers
- Explored new technologies and approaches to streamline processes.
Volunteer
Montefiore Wakefield Hospital
06.2021 - 09.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Raised awareness about environmental issues through educational workshops.
Education
No Degree - Finance
Mercy University
Dobbs Ferry, NY05-2027
High School Diploma -
Saunders Trades And Technical High School
Yonkers, NY06-2023
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complex Problem-solving
- Product knowledge
- Stock replenishment
- Customer relationship management (CRM)
- Refunds and exchanges
- Inventory control
- Clerical support
- Account updating
- Product merchandising
- Appointment scheduling
- Refunds processing
- Retail marketing
- Point of sale systems
- Calm and professional under pressure
- Teamwork and collaboration
- Computer skills
- Relationship building
- Understanding customer needs
- Issue and complaint resolution
- Customer data confidentiality
- Work prioritization
- Inbound call management
- Product recommendations
- Product sales
- Promotional support
- Spanish fluency
- Organizing and Efficient
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Successfully managed a crisis situation, resulting in minimal damage to the company's reputation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Walgreens Customer Service Associate/Retail Pharmacy Assistant
Walgreens
11.2022 - Current
Internship Student
Amber Charter School
06.2022 - 09.2022
Volunteer
Montefiore Wakefield Hospital
06.2021 - 09.2021
No Degree - Finance
Mercy University
High School Diploma -
Saunders Trades And Technical High School
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