Summary
Overview
Work History
Education
Skills
Timeline
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Zakyra Shaw

Trenton,NJ

Summary

Experienced professional with a background in customer service and pharmacy operations seeking a challenging role where I can utilize my diverse skill set to deliver exceptional patient-customer care and contribute to the efficient operation of healthcare facilities. Committed to providing compassionate service, ensuring accuracy in medication management, and supporting clinical teams in delivering superior healthcare outcomes.

Overview

11
11
years of professional experience

Work History

Customer Service Associate/Pharmacy Technician

Wegmans Supermarket
10.2013 - Current
  • Operating cash register handling cash, credit, and check.
  • Providing excellent customer service to a large volume of customers every day
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answering phone calls, assisting patients with medication pick-up, coordinating with pharmacists and doctors office dispense medications.
  • Working with team members manage inventory, ordering medications and stock shelves.

(Seasonal) Taxation Mailroom Clerk

TDEC
12.2021 - 06.2023
  • Multitasked effectively in a fast-paced environment, prioritizing tasks appropriately to meet daily deadlines consistently.
  • Performing general clerical tasks, such as photocopying, scanning, and filing documents while maintaining cleanliness in the mailroom area.
  • Processed outgoing mail with a high level of accuracy ensuring proper postage and addresses.
  • Sorting and distributing incoming mail, including tax forms, notices and other documents.

(Seasonal) Package Handler

FedEx:Ground
10.2018 - 01.2020
  • Loading and unloading packages from delivery vehicles.
  • Sorting and organizing packages based on destination or other criteria.
  • Scanning packages using barcodes scanners to ensure proper labels for destinations.
  • Collaborating with team members to meet shipping deadlines while following safety protocols.

Gallery Host (Shift Lead)

Hyatt
07.2017 - 10.2018
  • Answering telephone calls and email inquiries with efficiency and professionalism.
  • Greeted guests upon arrival and assisting with check-ins/outs, account inquiries, payments, shuttle transportation and luggage.
  • Processing reservations, cancellations, and modifications using the hotel's reservation system.
  • Providing guests with hotel amenities, services, and local attractions
  • Balancing cash drawer and reconciling transactions at the end of each shift.

Day Program Specialist

Community Options Inc
02.2016 - 07.2017
  • Assist and participate in all daily activities with individuals to enhance their overall daily living (personal care, mobility assistance and medication management).
  • Accessing company vehicles to pick up and drop off consumers to group and family housing.
  • Trained new staff members on best practices for working with individuals with diverse needs to maintain high-quality service delivery.
  • Maintained records of consumer attendance, progress, and incidents in compliance with organizational policies and regulations.

Education

High School Diploma -

Trenton Central High School
Trenton, NJ
06.2013

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Product Knowledge
  • POS System Operation
  • Computer Skills
  • Data Entry
  • Warehousing
  • Attentive to People
  • Fast Learner

Timeline

(Seasonal) Taxation Mailroom Clerk

TDEC
12.2021 - 06.2023

(Seasonal) Package Handler

FedEx:Ground
10.2018 - 01.2020

Gallery Host (Shift Lead)

Hyatt
07.2017 - 10.2018

Day Program Specialist

Community Options Inc
02.2016 - 07.2017

Customer Service Associate/Pharmacy Technician

Wegmans Supermarket
10.2013 - Current

High School Diploma -

Trenton Central High School

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Zakyra Shaw