Jairo Murillo
La Habra,CA
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
8
8
years of professional experience
Work History
Sr Consultant
Pacific Kitchen and Home
Brea, CA
11.2021 - Current
- Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
- Identified opportunities to improve existing processes related to CRM activities such as marketing campaigns, lead generation.
- Monitored progress of ongoing projects to ensure objectives were met within specified time frames.
Customer Experience Manager
Tesla
Orange, CA
08.2019 - 10.2021
- Continually evaluate the performance of each employee and provide in the moment feedback to drive results
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Drove customer escalations to resolution by engaging directly with clients.
System Designer
Magnolia Audio Visual
Atlanta, GA
10.2016 - 07.2018
- Educated customers on various product offerings from Magnolia and different vendor partner, enabling clients to make better buying decisions
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked with clients to develop and customize technology solutions according to specific business requirements.
Education
MBA - Finance
Ashford University
San Diego, CA12.2021
Bachelor of Science - Audio Video Production
Full Sail University
Winter Park, FL05.2016
Skills
- Product and Service Management
- Time Management
- Action Planning
- Client Relations and Retention
Timeline
Sr Consultant
Pacific Kitchen and Home
11.2021 - Current
Customer Experience Manager
Tesla
08.2019 - 10.2021
System Designer
Magnolia Audio Visual
10.2016 - 07.2018
MBA - Finance
Ashford University
Bachelor of Science - Audio Video Production
Full Sail University