Jairo Andres Hoyos
Orlando,Florida
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bookkeeper
Santiago & Associates
10.2022 - Current
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Processed payroll by validating work hours and attendance of employees.
- Reviewed general ledger entries and assessed accuracy.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
Restaurant Manager
Bento
01.2019 - 10.2022
- Directed team with creation of seasonal cocktail menus and operational improvements
- Devised special promotions to drive sales
- Made engaging connections with guests to create loyalty and notable experiences
- Administered payroll, completed all paperwork, and controlled inventory costs
Bartender
Redlight Red Light
01.2017 - 12.2018
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Lead Bartender
TAPS WINE
01.2015 - 01.2017
- ORLANDO
- Met or exceeded sales goals for every single month
- Developed new training programs for food handling that improved health score
- Optimized profits with proactive control of employee workloads, vendor costs, and food waste
- Built detailed reports for accurate sales forecasting
- Consistently exceeded daily, weekly, and monthly sales targets while maintaining costs low education and training
Education
BACHELOR’S DEGREE - BUSINESS MANAGEMENT
Florida Atlantic University
Boca Raton, FL05.2015
Associates of science degree -
Broward College
Davie, FL01.2011
Skills
- Retail inventory management
- MS Office proficient
- Friendly and outgoing
- Profit and Loss Statements
- Proactive and Self-Motivated
- Account Reconciliation
- Cash Register Operations
- Financial Reporting
- Bookkeeping
- Data Logging
- Spreadsheet Tracking
Accomplishments
- Financial oversight
- Training
- Detail-oriented
- Outstanding communication skills
- Motivational leader
- Resourceful problem solver
Certification
Level 1 Certified Beer Server
Languages
Spanish
Native or Bilingual
Timeline
Bookkeeper
Santiago & Associates
10.2022 - Current
Restaurant Manager
Bento
01.2019 - 10.2022
Bartender
Redlight Red Light
01.2017 - 12.2018
Lead Bartender
TAPS WINE
01.2015 - 01.2017
BACHELOR’S DEGREE - BUSINESS MANAGEMENT
Florida Atlantic University
Associates of science degree -
Broward College
Level 1 Certified Beer Server
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