Jessica Emerald
Redding,USA
Summary
Dynamic bookkeeping and management professional with extensive experience in Retail Management. Proven expertise in financial reporting and payroll administration, coupled with strong customer service skills. Successfully streamlined accounts receivable processes, enhancing cash flow and ensuring compliance. Adept at utilizing QuickBooks and fostering positive client relationships to drive business success. Solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bookkeeper/Property Manager/Fleet Operations Manager
Cal Electro Inc.
Redding, California
01.2023 - Current
- Manage accounts payable and receivable processes for multiple clients efficiently.
- Maintained accurate financial records using accounting software and spreadsheets.
- Reconciled bank statements with company records monthly to ensure accuracy.
- Processed payroll, ensuring timely payments to employees and contractors.
- Prepared regular financial reports for management review.
- Generated invoices for clients and tracked customer payments diligently.
- Resolved billing discrepancies with vendors and customers promptly.
- Ensured full compliance with all reporting requirements and tax filings.
- Processed accounts payable and receivable transactions.
- Conducted monthly bank reconciliations.
- Ensured accuracy in all accounting entries and records.
- Resolved billing discrepancies with vendors or customers promptly.
Front Office Manager/Bookkeeper
Redding Printing Company
Redding, CA
12.2018 - 01.2023
- Greeting clients as soon as they arrive, and connect them with the appropriate party.
- Receiving job requests to fulfill in a timely manner.
- Point of contact for all customers.
- Clerical duties, including multi-line phone management, typing, copying, faxing, filing, and scheduling; full experience.
- Transmitted information or documents to customers using a computer, mail, or facsimile machine.
- Year-End Tax Preparation
- Quarterly Sales Tax, Monthly Sales Tax Liabilities.
- General Ledger Bookkeeping.
- Shipping and receiving.
- Payroll
- Accounts Payable.
- Accounts Receivable.
- Invoicing
- Record Keeping.
- Bank reconciliation, credit card reconciliation, money market reconciliation.
Continuous Improvement Coordinator/ Human Resources
Redding Freightliner
Redding, CA
08.2017 - 12.2018
- Design or implement improvements in communication, monitoring, or enforcement of compliance standards.
- Identify compliance issues that require follow-up or investigation.
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment and recommend needed changes.
- Identify staff vacancies and recruit, interview and select applicants.
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
- Analyze training needs to design employee development.
Store Manager
Famous Footwear
11.2014 - 02.2017
- Manage staff, preparing work schedules and assigning specific duties.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Determine staffing requirements, and interview, hire and train new employees.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Maintain documentation of all loss prevention activity.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Perform cash audits and deposit investigations to fully account for store cash.
- Led daily store operations to achieve sales targets and enhance customer satisfaction.
- Trained and mentored team members to improve performance and service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Coordinated visual merchandising efforts to maintain brand standards and attract customers
Store Manager
Claire’s Boutique
10.2012 - 11.2014
- Manage staff, preparing work schedules and assigning specific duties
- Perform cash audits and deposit investigations to fully account for store cash.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Resolve customer complaints regarding sales and service.
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.
- Analyzed sales data to identify trends, optimize inventory management, and reduce shrinkage.
- Implemented visual merchandising strategies to maximize product visibility and appeal.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed routine store inventories.
Assistant Manager
Gap Incorporated
Anderson, CA
04.2006 - 10.2012
- Led team in achieving sales targets through effective staff training and performance management.
- Implemented inventory control measures, enhancing stock accuracy and reducing discrepancies.
- Developed and executed promotional strategies to boost customer engagement and drive foot traffic.
- Analyzed customer feedback to refine service processes, improving overall satisfaction ratings.
- Streamlined communication between departments, facilitating smoother operations and information flow.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
West Valley High School
Cottonwood, CA06-1996
Skills
- Invoicing and collections
- Office management and administration
- Clerical experience
- Customer service and relationship management
- Accounts receivable and payable
- Store management experience
- Human resources support
- Accounting software
- Financial reporting
- Payroll administration
- Bookkeeping
- Visual merchandising
- Leadership skills
- Retail inventory management
- Operations
- POS systems
- Store opening and closing procedures
- Bank statement reconciliation
- Accounts payable
- Payroll processing
- Account reconciliation
- Accounts receivable
- Quickbooks
Certification
- Verbal Communication — Proficient
- Organizational Skills — Proficient
- Filing & Organization — Highly Proficient
- Receptionist — Proficient
- Work Style: Conscientiousness — Expert
- Tendency to be well-organized, rule-abiding, and hard-working.
- Administrative assistant/receptionist — Highly Proficient
- Work style: Professionalism — Expert
- Customer service — Proficient
- Attention to detail — Proficient
- Scheduling — Proficient
Timeline
Bookkeeper/Property Manager/Fleet Operations Manager
Cal Electro Inc.
01.2023 - Current
Front Office Manager/Bookkeeper
Redding Printing Company
12.2018 - 01.2023
Continuous Improvement Coordinator/ Human Resources
Redding Freightliner
08.2017 - 12.2018
Store Manager
Famous Footwear
11.2014 - 02.2017
Store Manager
Claire’s Boutique
10.2012 - 11.2014
Assistant Manager
Gap Incorporated
04.2006 - 10.2012
High School Diploma -
West Valley High School
Additional Information
- Proficient in Excel, Microsoft Word, PowerPoint, Outlook
- Experience in QuickBooks (6 yr.)
- Effective leadership and motivational skills.
- Creative problem solving skills.
- Strong time-management and administration skills
- Excellent written and verbal communication skills.
- Results-oriented