Jairon McLean
Atlanta,GA
Summary
A focused and customer-centric leader with proven success driving sales enablement, project delivery, and partner engagement across Cisco’s Collaboration, Networking, and AI portfolios. Seeking to leverage Webex Control Hub, Contact Center, and AI-driven insights to enhance collaboration, improve customer experiences, and deliver tailored solutions. Adept at aligning Cisco technologies with strategic customer goals, managing large-scale deployments, and empowering partners to accelerate digital transformation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Project Manager
Cisco Systems, Inc.
06.2022 - Current
- Managed infrastructure migration and modernization projects across SD-WAN, LAN/WAN, and Meraki environments, ensuring scalable and secure deployments.
- Participated collaboration initiatives and trainings, leveraging Webex Control Hub for analytics, governance, and AI-driven performance improvements.mprovements.
- Understanding how Webex Contact Center and AI insights to enhance customer engagement, streamline workflows, and drive efficiency in hybrid collaboration environments.
- Partnered with Sales, PMO, and Executive Leadership to design and execute customer-focused project strategies that aligned with Cisco’s Collaboration and AI vision.
- Applied AI-based predictive analysis to improve forecasting accuracy, identify optimization opportunities, and reduce delivery risks.
- Recognized for fostering teamwork across technical, operational, and leadership teams to exceed project and customer satisfaction goals.
Partner Enablement & Collaboration Advocate (Cross-functional Contribution)
Cisco Systems, Inc.
07.2025 - Current
- Supported partner account and sales teams in positioning Cisco’s Collaboration, Contact Center, and AI-driven solutions within customer environments.
- Delivered partner enablement sessions highlighting Webex Control Hub, AI automation, and Contact Center analytics to demonstrate tangible business value.
- Collaborated with engineers and partner account managers to identify expansion opportunities leveraging Webex AI features and automation capabilities.
- Assisted partners in aligning their GTM strategies with Cisco’s evolving AI, Collaboration, and Hybrid Work frameworks.
Education
Master of Science - Technology Management
North Carolina A&T State University
Greensboro, NC05.2022
Bachelor of Science - Applied Engineering Technology
North Carolina A&T State University
Greensboro, NC05.2020
Skills
- Cisco Collaboration & Webex Portfolio (Meetings, Calling, Contact Center, AI Assistant)
- AI Tools in Collaboration – Leveraging Webex AI Assistant and automation for meeting summaries, workflow optimization, and actionable insights
- Webex Control Hub – Administration, AI analytics, performance optimization, user provisioning, and compliance management
- Webex Contact Center – Routing configuration, analytics dashboards, and AI integration to enhance customer experience
- Partner Relationship Management & Sales Enablement
- Customer Experience Optimization
- Infrastructure Upgrades & Cloud Transformation
- Cisco Networking Platforms – SD-WAN, Meraki, LAN/WAN, and integrated network infrastructure
Accomplishments
- Led cross-functional delivery involving engineering, PMO, and sales teams, achieving a 93% on-time completion rate across critical client programs.
- Integrated AI analytics into project tracking, identifying risk trends and performance patterns to guide data-driven decision-making.
- Built strategic alignment between sales, delivery, and customer success, improving customer retention and expanding long-term contracts.
- Acted as a trusted advisor for partners, translating Cisco’s technical innovation into clear business outcomes for end customers.
- Streamlined multi-site deployment processes through automated reporting dashboards, improving visibility for stakeholders.
- Contributed to Cisco’s digital transformation initiatives, showcasing how AI and Collaboration solutions can redefine modern work experiences.
Certification
- Webex Academy Certifications:
- Webex Contact Center or Customer Administrators
- Webex Control Hub for Admin Professionals
- Project Management Professional (PMP)
- Cisco Certified Specialist – Data Center and AI Essentials (DCAIE)
- Technology Foundations Black Belt – Cisco
Timeline
Partner Enablement & Collaboration Advocate (Cross-functional Contribution)
Cisco Systems, Inc.
07.2025 - Current
Project Manager
Cisco Systems, Inc.
06.2022 - Current
Bachelor of Science - Applied Engineering Technology
North Carolina A&T State University
Master of Science - Technology Management
North Carolina A&T State University
Professional Focus
Currently pursuing opportunities that leverage my Cisco Collaboration, Networking, and AI expertise to drive customer success, strengthen partner relationships, and expand the adoption of intelligent collaboration technologies across small and mid-market organizations.